Remote Partner Operations Coordinator

Summary

Join the Elastic team as a core member of the global partner programs and operation team, helping partners get the answers they need as they onboard and engage with Elastic. The ideal candidate will have excellent written communication skills, be self-motivated and detailed.

Requirements

• Minimum 3 years high technology partner program operations, sales operations, or customer service experience
• Experience with Salesforce platform, including reporting
• Proficiency in GSuite

Responsibilities

• Research and answer inbound requests to the partner helpdesk coordinate your peers located in the US
• Coordinate partner deal registrations, applications, access issues, and user/account information for the Elastic Partner Portal
• Provide Salesforce support related to partner account and opportunity management, deal registration, split policy, legal agreement operations, and partner benefit eligibility and execution
• Forecast, accrue, and process rebate and royalty payments
• Support maintenance of Partner Operations Guide and Wiki pages
• Maintain business integrity by supervising policy and program compliance
• Assist with team ad hoc projects as specified

Benefits

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave