Remote Client Success Associate

Summary

Join our team as a Client Success Associate on the Health Systems Partnerships team at Maple, a fast-growing health tech company. As a key member of this team, you will play an essential role in delivering digitally-enabled healthcare solutions, collaborating with stakeholders, and driving healthcare innovation across Canada.

Requirements

• Bachelor's degree in Business, Communications, Science, or a Health-related discipline
• 2+ years of experience in client-facing roles
• Strong client-centric approach with the ability to cultivate and maintain relationships with stakeholders at various levels
• Proven experience in understanding and addressing clients' needs and challenges, delivering exceptional service and value
• Demonstrated experience in supporting projects and processes
• Ability to prioritize tasks, set clear milestones, and ensure seamless execution while adapting to changing circumstances

Responsibilities

• Support the operations of key partner programs
• Collaborate with Client Success Managers on larger initiatives
• Monitor program performance
• Communicate effectively with internal and external stakeholders
• Troubleshoot issues and escalate as needed
• Identify opportunities for workflow improvements
• Assist with process mapping
• Validate solutions on Maple's platform
• Support new client acquisition efforts by contributing to RFPs/RFIs and delivering demos to prospective clients

Benefits

• Health and dental benefits, insurance
• Dedicated Health Spending Account (“HSA”)
• Dedicated Wellness Budget
• Maple Coverage
• Paid Health Days
• Pregnancy and Parental Leave
• Professional Development Budget