Partner Success Manager

Summary

Join Imagine Pediatrics as a Partner Success Manager and play a critical role in supporting the growth of our newly created Partner Success Department. You will build and maintain relationships with health plan partners, manage contracts, track deliverables, and develop compelling performance stories using data. This role requires strong communication, problem-solving, and cross-functional collaboration skills. You will champion client needs and contribute to product development. Imagine Pediatrics offers a competitive salary, benefits package, and opportunities for professional growth within a fast-paced, innovative environment committed to improving pediatric healthcare.

Requirements

• A knack for building strong relationships and partnerships
• Functional experience with client-facing roles and responsibility for driving business results
• Understanding of the healthcare ecosystem, with a specific focus on the nuances and intricacies of value-based care and Medicaid health plans
• 3-5 + years' experience in a client-facing/client success role, preferably with health plan clients
• A “commercial mindset” to help the company meet its high growth goals
• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company
• Strong critical thinking and problem - solving skills
• Willingness to travel (20%)

Responsibilities

• Build and maintain the relationship and manage contracts of a portfolio of Imagine Pediatrics health plan - partnerships
• Build and maintain strong and lasting partner relationships and operate as on-going point of contact for client partners
• Track and manage contractual requirements to ensure deliverables and reporting are timely and accurate
• Develop content for all client - facing meetings and track and execute all meeting follow - up asks
• Work with data to tell compelling performance stories to our client partners related to our key metrics or levers to manage total cost of care
• Collaborate with the market teams to support Joint Operating Committee meetings
• Drive resolution of client escalations; coordinate with internal resources to deliver for the team and client
• Strategize with internal Imagine teams on new ways to improve performance, enhance care coordination, or solve pain points within the attributed population
• Identify opportunities to optimize our financial performance and socialize them with the internal teams
• Champion clients’ needs and represent their interests in critical issue resolution
• Collaborate across the organization to ensure all deliverables and milestones are met with quality and excellence
• Work closely with our data team to generate reporting that supports care coordination and performance management with each client
• Clearly communicate the progress of strategic initiatives, both internally and externally
• Provide input to the product and solution development process as the “voice of the customer”

Preferred Qualifications

Experience at an early to mid - stage start-up company

Benefits

• A base salary range of $120,000 - $140,000
• Annual bonus incentive
• Competitive company benefits package
• Eligibility to participate in an employee equity purchase program (as applicable)
• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer