Tekion Corp is hiring a
Partner Success Manager, Remote - United States

Summary

The job is for a Partner Success Manager at Tekion, a company transforming the automotive retail industry. The role involves developing relationships with dealer partners and ensuring they adopt the solutions provided by the company. The position requires excellent communication skills, adaptability, strategic thinking, experience in a customer service role, knowledge of customer success processes, high organizational skills, and ability to travel.

Requirements

• Superb communication and interpersonal skills
• Adaptable and able to quickly grasp and apply new info
• Be a strategic thinker, persuasive communicator and able to embrace frequent change
• Experience working in a customer service role
• Knowledge of customer success processes
• Highly organized, detailed and a self-starter
• Ability to travel (20%-30%) into territory and visit dealer partners on-site

Responsibilities

• Developing and managing all assigned dealer partner portfolios
• Handle dealer partner inquiries and communication
• Analyze dealer partner data to improve customer experience
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between dealer partners and the organization
• Handle and resolve dealer partner requests and concerns
• Suggest new solutions or products to improve dealer partners’ operations
• Anticipate customer needs based on projects in the pipeline
• Prove their value, internally and externally, to promote business growth and profitability for all

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from the Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth startup with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• Dynamic work environment with a strong sense of community and collaboration
• Open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development