Remote Partnership Executive

Summary

ReSource Pro is seeking a dynamic Partnership Executive to manage overall client experience for top-tier clients. The role involves managing large client engagements, serving as the main point of contact for client operations management, coaching teams on client interactions, identifying trends in service delivery, developing strategic account management plans, and more. This is a remote position that requires regular evening meetings.

Requirements

• Bachelor’s degree required; master's preferred
• 10 + years' experience in P&C and/or Employee Benefits insurance industry either in the MGA/RGA and/or carrier space
• 10+ years' in a customer facing role
• 5+ years' in an operational leadership role
• Experience in leading change management and planning cultural transformations
• Extremely high degree of professionalism with the ability to relate to professionals at all levels, from front line customer service to the C suite
• Confident public speaking skills
• Ability to foster collaboration with multiple stakeholders across different countries, time zones, and business areas
• Escalation and conflict management skills

Responsibilities

• Effectively utilize Project Management skills to manage concurrent efforts in service delivery – ensuring targets for timeline, quality and turn around are met
• Provides credible process design consulting and procedure documentation across all types of Property Casualty and Employee Benefit Operations
• Act as the primary point of contact in coordinating client communication, and support Business Development and/or Service Delivery in relevant client meetings and communications
• Identify trends in service delivery to be proactive in client service delivery management
• Develop and deliver both internal and external client Executive Level presentations as needed regarding ReSource Pro’s engagement and services
• Incorporate Voice of the Client and feedback into improving the client experience and creating Action Plans for service improvements
• Seek Win/Win solutions for service delivery which meets the best interest of client and ReSource Pro
• Partners with sales in developing strategic account management plans and revenue growth opportunities

Benefits

• 100% paid employee health insurance on Day 1
• Eligible for all medical, dental, and vision benefits on Day 1
• Remote & Hybrid work available
• 401k with employer match, vested on Day 1
• Generous PTO plan with paid holidays + floating holidays
• Development and growth opportunities
• Comprehensive wellness program and prioritization of employee health
• Fun and teamwork-oriented work environment