Remote Partnerships Associate

Summary

The Partnerships Associate at Zearn is responsible for fostering and maintaining relationships with potential customers, ensuring smooth transactions, guiding them through the purchase process, maintaining data accuracy, and improving sales and renewal processes. The role requires 2+ years of work experience, ideally in customer support, sales or sales operations at a top-tier nonprofit or business-to-business company, preferably in education or technology. The role is remote but may require travel for business and team building meetings. The compensation range is $60,000-$65,000 per year, and benefits include comprehensive medical, dental, and vision plans, short-term and long-term disability, life insurance, 401K matching, parental leave, and a flexible PTO policy.

Requirements

• 2+ years of work experience
• Experience in customer support, sales or sales operations at a top-tier nonprofit or business-to-business company, ideally in education or technology, is a plus
• Bachelor's Degree required

Responsibilities

• Empower customers on their purchasing journey, from initial inquiry to contract signing, ensuring seamless transactions and fostering trust every step of the way
• Guide potential customers through the purchase process by responding to questions, creating quotes and purchase agreements, and problem-solving purchasing hurdles
• Follow up with customers as they advance through the sales process from initial interest all the way through to signing a contract
• Ensure purchase orders from schools and districts are accurate and complete, and communicate with customer purchasing departments to revise documents as needed
• Meticulously maintain data accuracy by processing and tracking orders and renewals in Salesforce
• Enter and maintain accurate record of where each customer is in the sales process
• Utilize Salesforce reports to ensure all customers are moving through the sales and renewal processes
• Communicate relevant information with Partnerships, Finance and Customer Support teams
• Ensure customers receive timely account setup, working cross-functionally with Support team
• Recommend improvements to sales and renewal processes

Benefits

• Comprehensive medical, dental and vision plans
• Short-term and long-term disability
• Life insurance
• 401K matching
• Parental leave
• Flexible PTO policy