Remote Patient Support Virtual Assistant

Summary

The job is for a Patient Support Virtual Assistant in a sleep apnea treatment company. The role involves patient outreach, data management, dental impression kit management, and customer support. The required qualifications include strong communication skills, organizational skills, proficiency in using Salesforce CRM, multitasking abilities, attention to detail, and a basic understanding of medical terminology.

Requirements

• Strong communication and interpersonal skills, focusing on patient empathy and understanding
• Excellent organizational and time management skills
• Proficiency in using customer relationship management (CRM) software, specifically Salesforce
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Basic understanding of medical terminology and patient care

Responsibilities

• Contact patients via phone, email, and text to encourage the completion of sleep studies
• Provide clear instructions and troubleshooting support for sleep study devices
• Address patient inquiries and concerns regarding the sleep study process
• Update patient records and track progress within the Salesforce CRM
• Monitor patient compliance with sleep study requirements
• Provide clear instructions on how to use dental impression kits
• Follow up with patients to ensure timely return of completed kits
• Coordinate shipping and logistics for dental impression kits
• Answer patient inquiries regarding sleep apnea, treatment options, and company policies
• Provide excellent customer service and build strong patient relationships

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you