Payer Growth Executive

Summary

Join Spring Health's Payer Success team as a Payer Growth Executive and spearhead key revenue targets for Connect payers, aiming for six new customers in 2026. You will serve as a strategic relationship owner, product expert, and mental health advocate for complex payer customers. Partner with the Head of Payer and Partner Success to execute the Payer Post Sale strategy and own variable revenue growth. Drive cross-functional accountability, establish strong relationships with health plan executives, and represent the payer customer voice to inform Spring Health's sales process and product roadmap. Ensure operational excellence and serve as a point of escalation for payer service concerns. Success in this role is measured by high customer retention and renewal rates, high customer satisfaction scores, and exceeding upsell and expansion goals.

Requirements

• Bachelor’s degree or higher
• Entrepreneurial mindset and innate ability to make swift decisions
• Business Development experience required with a proven track record of exceeding targets
• A deep passion to transform the U.S. healthcare system, especially mental health
• 8+ years of experience in account management/sales/customer success/healthcare management
• Outstanding communication skills with a thoughtful and collaborative approach
• High integrity, organizational skills, and attention to detail
• Ability to thrive in a fast-paced and high-pressure environment
• Desire to question, probe, and/or challenge partners in order to ensure their ultimate needs are met
• Willing and able to travel as necessary (approx. 15-20%)

Responsibilities

• Serve as strategic relationship owner, product expert, and mental health advocate for a book of business made up of Spring Health’s most complex payer customers
• Partner closely with the Head of Payer and Partner Success to evolve and execute on the current Payer Post Sale strategy
• Own variable revenue growth in a 0-1 business, maintaining primary responsibility of initiatives to drive specific revenue targets
• Activate key initiatives to drive cross functional accountability - making swift decisions to forecast and meet organizational KPIs
• Establish strong relationships with health plan executives, serving as a trusted advisor
• Represent the voice of payer customers to inform Spring Health sales process and product/operational roadmap
• Drive operational excellence with cross functional stakeholders to ensure Spring Health follows through on all contractual commitments across the payer book of business
• Serve as a point of escalation for payer service concerns, ensuring quick and satisfactory resolutions

Preferred Qualifications

• Experience driving strategic initiatives forward and comfort operating in ambiguity where there is no defined playbook for success
• Demonstrated ability developing best in class relationships, effectively scaling new product offerings with health plans
• Proficient knowledge of complexities and challenges in US healthcare
• Experience driving and activating member communication strategies at scale
• Extensive experience managing and scaling variable revenue across national health plan relationships is preferred

Benefits

• Health, Dental, Vision benefits start on your first day at Spring
• You and your dependents also receive access to One Medical accounts
• HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• We offer competitive paid time off policies including vacation, sick leave and company holidays
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
• Access to Noom , a weight management program—based in psychology, that’s tailored to your unique needs and goals
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• Access to Wellhub ,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons , which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes