Payment Partnerships Operations Manager

Summary

The job is for a Payments Operations Manager at Cash App & AfterPay, responsible for managing network partnerships and ensuring operational excellence for the payments ecosystem. The role involves working cross-functionally with various teams to drive improvements and optimizations.

Requirements

• 5+ years experience in the payments industry at either a bank, network, acquirer, fintech, or similar company
• Excellent business acumen, relationship building and communication skills, and self starting attitude
• Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks and rules, acquiring and processing, and the regulatory environment

Responsibilities

• Manage Cash App’s network partnerships to ensure operational excellence and build trust for Cash App in the payments ecosystem
• Become Cash’s go to authority and expert in the network technical requirements and rules of card payment transactions
• Manage payment operations across multiple acquirers, gateways, networks, and product types
• Be a liaison between network partners to Cash App product teams
• Triage and investigate reported payments escalations across multiple channels, while providing timely and accurate responses to our internal and external partners
• Partner and collaborate internally across multiple stakeholders (including data science, product, legal, finance, and engineering) to scope, influence, and drive implementation of optimizations and new payment ideas
• Be a proactive executor and have a bias to action, working autonomously and with our internal and external partners to jump into the details and problem solve
• Work closely with the Acquiring Operations team to drive operational excellence for payment acceptance

Benefits

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits