Square is hiring a
Payment Partnerships Operations Manager, Remote - United States

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Payment Partnerships Operations Manager

🏢 Square

💵 $104k-$184k
📍United States

Summary

The job is for a Payments Operations Manager at Cash App & AfterPay, responsible for managing network partnerships and ensuring operational excellence for the payments ecosystem. The role involves working cross-functionally with various teams to drive improvements and optimizations.

Requirements

  • 5+ years experience in the payments industry at either a bank, network, acquirer, fintech, or similar company
  • Excellent business acumen, relationship building and communication skills, and self starting attitude
  • Strong understanding of the end-to-end payments ecosystem, including payment methods, card networks and rules, acquiring and processing, and the regulatory environment

Responsibilities

  • Manage Cash App’s network partnerships to ensure operational excellence and build trust for Cash App in the payments ecosystem
  • Become Cash’s go to authority and expert in the network technical requirements and rules of card payment transactions
  • Manage payment operations across multiple acquirers, gateways, networks, and product types
  • Be a liaison between network partners to Cash App product teams
  • Triage and investigate reported payments escalations across multiple channels, while providing timely and accurate responses to our internal and external partners
  • Partner and collaborate internally across multiple stakeholders (including data science, product, legal, finance, and engineering) to scope, influence, and drive implementation of optimizations and new payment ideas
  • Be a proactive executor and have a bias to action, working autonomously and with our internal and external partners to jump into the details and problem solve
  • Work closely with the Acquiring Operations team to drive operational excellence for payment acceptance

Benefits

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

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