Payment Specialist

Summary

Join Boom Entertainment, a technology company powering major players in sports betting and online gaming, as a fully remote Payment Specialist. This role involves reconciling customer payments, preventing fraud, investigating suspicious accounts, and providing customer support. The position requires 2+ years of professional experience and a strong understanding of payment processes within the gaming industry. While a Bachelor's degree is preferred, it's not mandatory. Boom offers flexible hours, remote work, various benefits, and a supportive culture.

Requirements

• 2+ years of professional experience
• General understanding of Daily Fantasy Sports, Gaming, and payment processes within the gaming industry
• A high degree of integrity and prior experience dealing with sensitive customer data
• Has an eye for identifying problems and presenting solutions
• Strong communication skills with internal and external customers
• Experience with Microsoft Office Suite (Excel, PowerPoint, Word) or Google Suite (Sheets, Slides, Docs)

Responsibilities

• Reconcile all customer payments and withdrawals as well as prevent and detect fraudulent transactions
• Interact with internal client data tools and software to extract information upon request and populate data into spreadsheet reports
• Utilizing Boom policy detection techniques in order to identify high-risk accounts and unusual activity
• Investigate, and subsequently close suspicious accounts in order to mitigate risk
• Provide inbound support related to customer financial inquiries while interacting with the Customer Support team
• Weekend work is required

Preferred Qualifications

Bachelor’s degree

Benefits

• Positions are fully remote
• Flexible working hours
• Quarterly contests and giveaways featuring prizes and swag boxes
• A $300 home office reimbursement
• Parental support (paid leave, childcare, and adoption benefits)
• Health, Dental, Vision+
• 401K Match & FSA
• A great culture that includes support for learning and development