Payroll Implementation Specialist

Summary

Join GoGlobal as a Payroll Implementation Specialist and lead the client onboarding process for payroll services. You will manage data migration, conduct system demos, and collaborate with internal and external teams for seamless global implementations. Responsibilities include project management, reporting, post-implementation support, and process improvement. This role requires at least 3 years of payroll processing experience, 2 years of project management experience, and excellent communication and organizational skills. Fluency in English is essential, and the position is based in Mexico or Colombia. GoGlobal offers a remote work environment, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• Minimum 3 years of experience in payroll processing, preferably covering multiple markets
• Minimum 2 years of experience in project management (ClickUp proficiency is beneficial)
• Experience with data migration, payroll parallels, and data synchronization
• Fluency in English, both written and verbal
• Must be located in Mexico or Colombia
• Excellent organizational and communication skills
• Positive attitude, with a flexible and solution-oriented mindset
• Strong attention to detail and ability to work independently under tight deadlines
• Demonstrated ability to coordinate between diverse teams and stakeholders
• Client-oriented mindset with a focus on delivering great client experiences

Responsibilities

• Lead the client-facing onboarding process for payroll services, ensuring excellent client experience and clear communication of project milestones
• Manage data migration, payroll parallels, and data synchronization to ensure a smooth and accurate setup for clients
• Conduct system demos and onboarding sessions with clients
• Collaborate with internal teams and outsourced partners to ensure smooth implementation across various countries
• Proactively manage and track the progress of implementation projects, ensuring timely delivery and overcoming potential challenges
• Report project status in the project management tool (ClickUp)
• Provide post-implementation support and facilitate a seamless transition to the operations team, offering "hypercare" to both the client and internal teams during the initial phase
• Gather client feedback and recommend improvements to the payroll onboarding process
• Complete periodic or ad-hoc duties/reports as required by leadership

Preferred Qualifications

Degree in Accounting, Finance, Business Administration, or related field is a plus

Benefits

• Remote work: Embrace flexibility with our remote work environment
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development