People Operations Manager

Summary

Join Planful as a Manager, People Operations and play a critical role in designing, improving, and executing people programs that support employee and business growth. This mid-senior-level role requires a highly organized, data-driven, and strategic HR professional with global experience. You will partner with senior leaders, oversee people operations functions, manage global benefits, and provide coaching and feedback. Success demands strategic acumen, operational expertise, and understanding of the team member lifecycle. You will manage a distributed team and leverage data to inform decision-making. Planful offers a remote-first culture and various benefits.

Requirements

• 6+ years of experience in People Operations, HR Business Partnering, or HR Program Management, supporting leaders at multiple levels
• Comprehensive understanding of the entire team member lifecycle, with the ability to recommend process-oriented and/or operational solutions to improve the team member experience
• Excellent interpersonal skills, sound judgement, and ability to establish strong relationships at all levels and across functions
• Comfortable using technology including Google Workspace, ADP and Lattice, with a bias towards data insights and driving value
• Strong ability to collect, analyze, and derive actionable insights from HR data and people metrics
• Highly organized and detail oriented, with strong project management skills to deliver complex initiatives from start to finish
• Empathetic leader with the ability to lead and coach a distributed team in a fast-paced, changing global environment

Responsibilities

• Serve as a trusted partner to senior leaders across all functions, with specific focus on GTM. You will drive alignment between business objectives and people strategies by deeply understanding business goals and identifying proactive opportunities to improve
• Typically supports front line employees and managers through VP/EVP depending on organizational structure
• Oversee a broad scope of people operations functions including employee listening, onboarding, business partnership, global benefits and employee relations
• Oversee global benefits administration with the support of your team to ensure competitive and unique benefit offerings that support our global total rewards strategy
• Partner with Head of People and COO to manage compensation projects including market surveys, maintaining job architecture, benchmarking new roles and ensuring a competitive compensation, responsible strategy
• Provide efficient coaching and feedback to leaders on employee engagement, team performance, and organizational effectiveness to better align towards department, team and individual goals
• Act as principal support and subject matter expert on employee relations, proactive addressing challenges, and escalating complex cases as needed to POPs leadership, Legal or external counsel
• Use people data, internal and external trends and core people success metrics to inform decision-making, opportunities, coaching and guidance to leadership
• Collaborate with XFn People team members, including Recruiting, Employee Enablement & Efficiency, and leadership to drive continuous improvement of people processes
• Manage a distributed team of business partners and operational specialists, providing coaching and career development to align individual goals with business success

Preferred Qualifications

• 1-2 years managing people
• Knowledge of Google Sheets and/or Excel
• Understanding of revenue performance and operations is preferred, and can operate well in an environment where sales efficiency and core GTM metrics are primary drivers for success

Benefits

• 2 volunteer days per year, Birthday PTO, and quarterly company Wellness Days
• 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave
• Annual Planful Palooza, our in-person, company-wide culture kickoff held in cities like San Diego, Denver, Austin, and most recently Palm Beach
• Team-specific off-sites in cities like New York, Sonoma, or our brand new HQ based in downtown San Francisco
• Remote first culture with benefits such as home office setup, and monthly wifi and cell phone reimbursements
• Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs
• Employee Resource Groups such as Women of Planful, LatinX at Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way