Senior Manager, People Operations

Summary

Join Abnormal Security as their Senior Manager of People Operations and oversee the optimization of HR operations to support company growth. This role involves managing a team of HR professionals, ensuring compliance, and driving strategic initiatives. You will enhance employee experience, streamline processes, leverage data for decision-making, and collaborate with key stakeholders. Leading HR projects, managing audits, and maintaining data confidentiality are also key responsibilities. The ideal candidate will drive process improvement for scalability and efficiency, fostering a culture of continuous improvement and collaboration.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 12+ years of experience in Human Resources or People Operations, preferably within a high-growth tech company or startup environment
• At least 4 years of experience in a management role, leading HR teams and driving strategic initiatives
• Proven experience in building, maintaining, and presenting HR data analytics to drive strategic decisions
• High emotional and social intelligence, with a demonstrated ability to build strong relationships across diverse groups
• Excellent verbal and written communication skills, showcasing professionalism and clarity
• Highly organized and detail-oriented, capable of managing multiple projects and dynamic priorities effectively
• A passion for people and a deep understanding of how collaboration contributes to organizational success
• Proven experience in HR process improvement and project management
• Excellent analytical skills and the ability to work with HR data to drive insights
• Strong interpersonal and communication skills, with the ability to build relationships at all levels of the organization

Responsibilities

• Manage and optimize the HR ticketing system to ensure efficient handling of employee inquiries and requests
• Track and analyze ticketing metrics to identify opportunities for improving service delivery and enhancing the employee experience
• Proactively address employee questions related to HR policies, projects, and benefits, ensuring responsive and positive employee interactions
• Collaborate with Employee Relations and HR Business Partners to deliver a supportive and inclusive HR function
• Lead and mentor a team of HR generalists and coordinators to ensure effective execution of HR operations
• Provide development and coaching opportunities to create a collaborative and high-performing team
• Identify opportunities to enhance and scale existing HR processes and workflows while balancing operational efficiency with employee experience
• Continuously assess and refine HR processes, integrating automation and leveraging data-driven insights for improvement
• Collaborate cross-functionally to streamline operations and eliminate bottlenecks, fostering a culture of continuous improvement
• Ensure compliance with local, state, and federal employment laws and maintain HR best practices to mitigate legal risks
• Lead and manage audits of HR processes to ensure compliance with company policies and legal requirements
• Maintain confidentiality and ensure the highest standards of data handling in all HR processes
• Oversee and streamline HRIS processes to ensure efficiency and data integrity
• Manage the rollout of new HR systems, processes, and benefits, ensuring smooth adoption and communication across the company
• Build and maintain trusted relationships with key global stakeholders, including People Partners, Recruiting, Finance, IT, Legal, and People Managers
• Collaborate with cross-functional teams to develop and implement HR processes and operational programs aligned with organizational goals
• Leverage HR data to identify trends, assess key HR metrics, and provide actionable insights for decision-making
• Spearhead and manage People Operations projects, from problem-solving complex employee issues to developing solutions based on data analysis and process optimization
• Present project plans, recommendations, and HR analytics to leadership, ensuring alignment with business goals and successful project execution

Preferred Qualifications

Master’s degree or HR certification (e.g., SHRM-CP, PHR)