People Operations Program Specialist

Summary

Join Restaurant365, a SaaS company revolutionizing the restaurant industry, as a People Operations Program Specialist! This key role ensures a seamless employee experience and operational excellence. You will leverage your Workday expertise to manage employee lifecycle transactions, lead projects, and drive process improvements. Success requires strong analytical and problem-solving skills, along with a collaborative approach. The position offers a competitive salary, comprehensive benefits, and opportunities for growth within a dynamic and supportive environment. You will be responsible for overseeing HR operations programs, ensuring data integrity, and supporting employees. This role is crucial for maintaining compliance and optimizing operational efficiency.

Requirements

• 3+ years of experience in People Operations or a related field, with demonstrated experience managing employee life cycle processes
• 2+ years of hands-on experience using Workday to manage employee data, execute transactions, and optimize processes
• Proven ability to thrive in a high-growth, fast-paced environment, approaching challenges with curiosity and a solutions-driven approach
• Strong analytical and critical thinking skills to independently identify inefficiencies and implement scalable solutions that enhance operational effectiveness
• Excellent organizational and project management capabilities, adept at managing multiple priorities and meeting deadlines
• In-depth understanding of HR compliance, including I-9 verification, auditing best practices, and adherence to regional labor laws and regulatory requirements
• Strong ability to proactively partner with cross-functional teams, providing clear and concise communication to deliver actionable guidance and alignment
• Meticulous attention to detail with a commitment to maintaining data accuracy and integrity

Responsibilities

• Provide subject matter expertise on employee lifecycle transactions, including new hires, promotions, transfers, and terminations; ensure data accuracy and understand downstream impacts of changes
• Participate and coordinate testing to support configuration updates; assess and communicate the impact of changes to processes and data integrity
• Take initiative to lead and manage People Ops projects from conception to completion, ensuring timely delivery, clear communication, and alignment with business goals
• Oversee various programs within the People Operations Team, ensuring programs are run accurately and efficiently
• Continuously evaluate HR systems and processes to ensure they are effectively supporting organizational objectives while maximizing efficiency, automation, compliance, and scalability
• Oversee end-to-end management of the contingent worker program; onboarding, offboarding, contract tracking
• Conduct regular audits of employee data to maintain accuracy and compliance; proactively identifying and resolving discrepancies
• Partner with cross-functional People teams to ensure alignment on Workday processes and policies
• Respond to employee inquiries through the HR ticketing system, providing timely and effective solutions while escalating complex issues to appropriate teams when necessary
• Create and maintain internal knowledge base articles and process documentation to ensure clarity, consistency, and alignment across teams
• Oversee and process compliance-related tasks, such as I-9 verification, unemployment claims, and workers’ compensation documentation, with attention to accuracy and adherence to regulations

Preferred Qualifications

• Experience using ticketing systems to manage and track HR-related inquiries
• Familiarity with testing HR system updates and implementing process changes
• Certification or training in Lean Six Sigma or other process improvement methodologies
• Experience handling unemployment claims, workers’ compensation cases, or similar regulatory processes
• PHR or equivalent certification

Benefits

• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives
• $78,800 - $118,200 a year