People Operations Specialist

Summary

Join Contentsquare as a People Operations Specialist and deliver a world-class employee experience. You will act as the first point of contact for employee inquiries, manage HR processes, and maintain accurate employee records in Workday. Responsibilities include onboarding and offboarding, managing leave requests, supporting benefits administration, and ensuring compliance with labor laws. You will also create and maintain HR documentation, improve HR workflows, and collaborate with other teams. This role requires 3+ years of HR operations experience, strong knowledge of Singapore employment law, and experience with HR systems like Workday. Fluency in English is required. Contentsquare offers competitive benefits, including flexible work arrangements, generous paid time off, parental leave, wellbeing allowances, stock options, and employee resource groups.

Requirements

• 3+ years of experience in HR operations, with strong knowledge of Singapore employment law, work passes, and visa processes
• Experience working in shared services or centralized People Operations environments, handling high volumes of queries
• Fluency in English is required
• Familiarity with HR systems like Workday or similar HRIS platforms, with an emphasis on maintaining accurate data and automation
• Strong problem-solving abilities and a proactive, solution-oriented approach
• Experience creating, maintaining, and updating HR policies, procedures, and employee guides
• Proven success in improving HR workflows and implementing process enhancements
• Excellent organizational skills with the ability to prioritize tasks effectively
• Ability to ensure data accuracy and confidentiality, with great attention to detail

Responsibilities

• Act as the first point of contact for employees and managers, providing guidance on HR policies and processes
• Manage and resolve HR queries through multiple channels, such as email, Slack, and Jira ticketing systems
• Manage and update policies, processes, employment contracts, addendums and other HR documents to ensure alignment with local regulations
• Manage onboarding of new employees, including documentation, verifying right to work documents, coordinating welcome and induction, and supporting managers
• Collaborate with HR team members, Payroll, Talent Acquisition, and other teams to ensure smooth operational workflows
• Monitor compliance with local, regional, and global labor laws, staying current on regulatory changes that impact HR operations
• Support visa, employment pass, and relocation processes in Singapore, coordinating with government agencies and external partners
• Manage and consult with employees regarding leave requests and ensure relevant paperwork and systems are updated
• Support the administration of employee benefits programs, including health insurance, pensions, and other employee benefits
• Accurately input, maintain, and update employee data in Workday, including processing employee changes, uploading documents, and regularly auditing and verifying data to ensure integrity and accuracy
• Create, maintain, and update comprehensive process documentation and "how-to" guides, regularly reviewing and improving them to reflect changes in policies, regulations, or processes
• Develop, implement, and drive improvements in HR processes and programs, focusing on efficiency, compliance, and employee experience
• Provide employees with all necessary documentation and act as point of contact for inquiries throughout the separation and offboarding process

Preferred Qualifications

Experience supporting HR operations in additional APAC regions, particularly Japan and Australia, is highly desired

Benefits

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts
• And more benefits tailored to each country