People Operations Specialist

Summary

Join Customer.io as a People Operations Specialist and play a key role in ensuring a seamless employee experience. You will manage end-to-end HR lifecycle processes, maintain accurate people data, and optimize operational systems. You will also serve as a trusted partner to employees and cross-functional teams. This role requires attention to detail, strong organizational skills, and experience with HR systems. The position involves managing day-to-day People Ops processes, answering employee questions, maintaining HR systems, running data audits, supporting system automations, building reports, and improving documentation. Customer.io offers a competitive salary and comprehensive benefits package.

Requirements

• Sweat the small stuff and triple-check your work—especially when it impacts payroll or compliance
• Know your way around HR tools and Excel (and are open to learning AI tools to work smarter)
• Stay organized and operate with sound judgment, even under pressure
• Ask good questions, crave feedback, and look for ways to grow your skills
• Understand the importance of discretion, especially when handling sensitive employee info
• Communicate clearly and kindly—whether you’re troubleshooting a system issue or helping someone navigate a tricky leave
• Hands-on experience managing HR lifecycle processes in an in-house People Ops or HR team
• Proficiency with HRIS systems like HiBob, ADP, or Workday—including supporting integrations with platforms like payroll, PEOs, and IT tools
• Strong attention to detail and organizational skills—you keep data clean and processes tight
• Familiarity with multi-state compliance requirements and a high level of discretion when working with sensitive info
• Comfort working in spreadsheets and building basic reports
• Clear, empathetic communication skills—especially when supporting employees or cross-functional partners
• Experience working in a fast-paced, remote environment where you take ownership and follow through

Responsibilities

• Own and manage day-to-day People Ops processes—like onboarding, job changes, relocations, offboarding, leaves, and ad hoc payments
• Answer employee questions with empathy and speed across shared inboxes and Slack channels
• Keep our HR systems (like HiBob, ADP, or Workday) accurate and up-to-date with clean, complete data
• Run regular data audits to catch inconsistencies before they become problems
• Support system automations, integrations, and tools—plus help launch new ones
• Build reports and dashboards that help us visualize what’s happening across the org
• Maintain and improve documentation so others can self-serve confidently
• Collaborate with teammates across Recruiting, Payroll, Finance, IT, and more to make sure everything stays aligned

Preferred Qualifications

Curiosity about AI and automation tools—or hands-on experience using them to streamline repetitive work

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• A professional development budget