Principal Product Manager - Chat Experience

Summary

Join PagerDuty as a Principal Product Manager, Chat Experience, and lead the vision and execution for PagerDuty's chat-based experiences. You will define how responders engage with incident management workflows within Slack and Microsoft Teams, transforming chat platforms into powerful operational command centers. This role involves partnering with engineering, design, and cross-functional teams to deliver user-centric experiences. You will own the strategy and roadmap for the core incidents experience, drive adoption of proactive workflows, and collaborate to create elegant solutions. The ideal candidate has a strong Product Management background and experience building Slack apps with interactive workflows. This is an opportunity to shape the future of chat-native incident management.

Requirements

• 5 or more years of product management experience in SaaS, enterprise software, or developer tools
• Proven experience building and launching Slack apps with interactive workflows and UI
• Strong understanding of incident response and DevOps workflows
• Demonstrated ability to lead high-impact product initiatives across multiple surfaces
• Excellent collaboration and communication skills across technical and non-technical teams
• Bachelor’s degree from a four-year accredited college or university

Responsibilities

• Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product
• Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces
• Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response
• Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil
• Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions
• Define and measure success through adoption, customer satisfaction, and cross-platform experience quality

Preferred Qualifications

• Experience with Microsoft Teams apps or integrations
• Familiarity with AI or AI Agent technologies, including generative or assistive use cases
• Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences
• Ability to align stakeholders and drive decision-making across cross-functional teams

Benefits

• Competitive salary
• Comprehensive benefits package from day one
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs