Sales Operations Manager

Summary

Join ThoughtExchange as a Sales Operations Manager and drive productivity and efficiency improvements across the Sales teams. You will optimize sales processes, manage technology, align sales and marketing, support forecasting and planning, manage territories and quotas, and support sales enablement. The role requires strong technical and administrative skills, experience with Salesforce and Outreach, and the ability to work remotely in a cross-functional environment. You will collaborate with various teams to ensure data integrity and support the company's ADEI mandate. ThoughtExchange offers a competitive salary, comprehensive benefits, flexible work arrangements, and opportunities for professional development.

Requirements

• 5+ years of hands-on experience and knowledge of sales principles, practices, tactics, and tools (including experience doing all the responsibilities listed above)
• Advanced proficiency in Excel or Google Sheets
• Strong technical and administrator skills with Revenue tools like Salesforce, Outreach and potentially Gong, Highspot, LinkedIn Sales Navigator, or Gainsight
• Experience working in a software company
• Highly organized self-starter with the ability to work remotely in a cross-functional, team-based environment
• Adept at prioritizing, managing, and delivering multiple complex and fast-moving projects
• Natural curiosity, strong critical thinking skills, and extremely resourceful problem-solving
• Highly flexible when faced with ambiguity, complexity, and quick pivots with the ability to both improvise and iterate - we are a startup after all!
• Collaborative with excellent stakeholder management skills - you interact effectively with all levels of management and across all functional areas and communicate complex concepts easily

Responsibilities

• Optimize Sales Processes to streamline operations, improve productivity, and enhance overall sales performance
• Collaborate with Operations and Sales teams to identify key performance indicators (KPIs) and track them regularly
• Manage and Administer Technology including administering some key tools in our tech stack, including Outreach
• Identify opportunities to improve sales effectiveness through our tech stack
• Fully implement technology solutions
• Work closely with the Salesforce team to ensure that Salesforce is set up to most effectively support the operational needs of the team
• Develop and implement strategies to streamline the handoff process between marketing and sales, ensuring a smooth transition of leads and minimal loss of potential opportunities
• Continuously evaluate and optimize sales processes to maximize efficiency and collaboration with marketing
• Work closely with RevOps to support sales forecasting workflows and processes to meet business objectives
• Provide input on defining sales territories and quota and monitor and evaluate quota attainment
• Address any imbalances or performance gaps, and propose adjustments as needed
• Collaborate closely with Sales Enablement to support initiatives to enable the team with the necessary tools, resources, and training
• This may include creating sales collateral, developing sales playbooks, supporting roll-out of new tools or processes, and providing ongoing sales training and coaching
• Foster a culture of data integrity by collaborating with cross-functional teams to ensure consistent, accurate, and reliable data in CRM and related systems, supporting data-driven decision-making across the organization
• Support our anti racism and diversity, equity & inclusion (ADEI) mandate by (at a minimum) being aware of our ADEI commitment and initiatives, and completing all required ADEI trainings

Preferred Qualifications

• Successfully supported a growing, fast-paced Sales team of 30+ people
• Operations experience supporting B2B Sales company
• Bachelor's degree

Benefits

• From day one, you’ll receive a benefits package focused on health & wellness that includes a generous time off policy, flexible extended benefits plan options, and company-wide Mental Health days off scheduled through the year
• Our benefits package also includes maternity & parental leave top-up programs and access to Maple , Inklebot , and Headspace which support our employees' primary care, mental health, and wellness needs
• We’ve been remote-first for over ten years
• We’re contribution-focused and operate on mutual trust because we need you to feel empowered to be your best self
• You know the circumstances in which you excel—where you work and how you structure your day
• In addition to competitive pay and benefits, employees receive share options when joining the company
• Additional options are awarded throughout your ThoughtExchange career based on ongoing contributions to the company
• We want you to do your best work, and part of that is being happy with your compensation
• We pay fairly, considering the complexities of market rates, experience, location, and demand
• We believe in pay transparency and pay equity
• In addition to remote hubs of employees across Canada and the US and offices in Rossland and Vancouver, we get together as a company every 1-2 years in some pretty cool locations
• We also connect virtually as a company every month and celebrate one another in our #gratitude Slack channel
• You can join regular Anti-racism, Diversity, Equity & Inclusion (ADEI) and Learning & Development sessions
• You also have access to an annual Professional Development stipend & Company Coach to ensure you can grow in your role & advance your career