Process Improvement Consultant

Summary

Join Synergetics as a Process Improvement Consultant and leverage your laboratory experience and management consulting expertise to drive impactful process improvements for our diverse client portfolio. You will lead operational process mapping, data analysis, and improvement initiatives, collaborating with stakeholders to implement sustainable solutions. This primarily remote position offers up to 80% travel, depending on project needs. Synergetics values honesty, authenticity, respect, trust, and teamwork, fostering a supportive environment for career development. We are a respected management consulting firm with a proven track record of success, offering opportunities to work with industry-leading companies.

Requirements

• 5 to 10 years of management consulting, professional services, and industry with relevant experience with process improvements in a laboratories
• Proven critical thinking skills in both data collection and complex analysis; ability to identify data gaps and risks, develop sound conclusions, and create implementable and sustainable recommendations for improvement
• Project Management
• Management Consulting and experience leading consulting teams and with responsibility for management of C-Suite client stakeholders
• Exemplary skills across Microsoft Office including Excel data analysis, statistical review, and modeling, and Power Bi
• Excellent verbal and written communication skills with ability to create communications that “tell the story”, and effectively deliver presentations of content in a customer-facing forum
• Bachelor’s degree

Responsibilities

• Identifying and leading operational process mapping
• Analysis of client’s data
• Improving and streamlining the process in the labs/s
• Aligning resources to most effectively support our client’s business
• Conduct process assessments and analysis to identify areas for improvement and make recommendations for change
• Identify value-added service drivers and align resources to meet or exceed client expectations
• Develop accountability frameworks to support changes to meet internal and external service level agreements
• Develop and implement strategies for improving the processes and systems within an organization to improve efficiency and effectiveness
• Collaborate with key stakeholders to design and implement process changes, such as process redesign or technology integration
• Communicate with employees at all levels to ensure understanding and buy-in for new process design initiatives
• Monitor and evaluate the impact of process changes to ensure alignment with overall business goals
• Stay informed on industry best practices and trends in organizational design to continually improve processes and strategies
• Engage with clients to understand the current state of their business and establish positive relationships that build credibility
• Gather and analyze relevant data, processes, conduct client interviews, and visit facilities to observe operations first-hand
• Identify and catalog problems, challenges, risks, and opportunities
• Develop performance metrics and construct reports that effectively represent current state and desired future state
• Develop and evaluate alternative strategies to achieve specific time savings or cost savings objectives
• Create and utilize workplans to effectively prioritize and manage multiple concurrent tasks with a high sense of urgency across one or more workstreams
• Create reports and presentations for use in communicating findings to client management and implementation teams; present “the story”
• Collaborate with clients to define requirements for tools, systems, and processes; recommend design process improvements; then, provide implementation oversight including creating documentation, delivering training, and coaching
• Work in a hands-on mode until potential alternatives are exhausted and future state procedural workstreams are in place, evaluated, and fully functioning
• Collaborate with project team members / clients to design and implement effective solutions to complex business problems; continuously evaluating to uncover new opportunities with the client
• Interact with peers to foster your support network, and empower career development

Preferred Qualifications

MBA or Master’s degree

Benefits

This position is primarily remote, with up to 80% travel depending on the project