Product Analyst

Summary

Join Earnest, a company dedicated to making higher education accessible and affordable, as a Product Analyst. Reporting to the Lead Product Analyst, you will lead data-driven experimentation to improve the client loan application experience and develop product analytics tracking. You will collaborate with various teams to define customer personas, roadmap priorities, and analytics solutions. The role requires strong analytical skills, experience with A/B testing and SQL, and excellent communication. While based in the San Francisco Bay Area, the position offers remote work flexibility with monthly in-office collaboration in Oakland. Earnest provides competitive compensation and benefits, including health insurance, retirement plans, paid time off, and a work-from-home stipend.

Requirements

• 2+ years of relevant experience in a product-centric or analytical role, with at least 1+ years indicating a highly proficient understanding of SQL
• 1+ years experience in A/B testing or statistical methodologies
• Comfortable with analytics tools like Segment, Amplitude, Looker, or Optimizely
• Strong business acumen with the ability to translate data into strategic insights
• Excellent communication skills and ability to collaborate across functions
• Curious, detail-oriented, and able to manage tight deadlines in a fast-paced environment
• A collaborative, “coach mentality” who values sharing knowledge and working well with cross-functional teams
• Willingness to travel to the Oakland office monthly to collaborate with other Earnies

Responsibilities

• Lead data-driven experimentation to improve the client loan application experience
• Develop and maintain product analytics tracking across web and mobile platforms
• Partner with Product, Research, and Design to define customer personas and roadmap priorities
• Collaborate with Data Engineering to validate analytics solutions and drive model development
• Work cross-functionally to improve performance visibility and make actionable recommendations
• Design and execute complex statistical models and support major company initiatives
• Identify opportunities for new product analytics initiatives, improved reporting processes, or enhanced testing strategies

Preferred Qualifications

• Familiarity with R or Python
• Familiarity with ETL tools (e.g., dbt, Fivetran) for transforming raw data
• Experience modeling financial portfolios (especially student loans)
• Familiarity with lifecycle marketing and customer segmentation
• Exposure to full product development lifecycle from concept to implementation
• Familiarity with internal control requirements and data governance

Benefits

• Health, Dental, & Vision benefits plus savings plans
• Mac computers + work-from-home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• Restricted Stock Units (RSUs)
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world
• Competitive days of annual PTO
• Competitive parental leave