Product And Experience Strategic Operations Manager

Summary

Join ServiceNow's Product & Experience Strategic Operations team as a strategic operations manager. You will drive strategic priorities and operational excellence across the Product organization. Develop a deep understanding of ServiceNow's business and product suite, gaining high visibility within the company. This highly collaborative role involves partnering with senior managers and cross-functional teams. You will structure complex problems, provide data-driven recommendations, and manage initiatives promoting growth and operational excellence. The role requires strong communication, cross-functional project experience, and expertise in the enterprise software/SaaS industry.

Requirements

• Have at least 4 years of experience pre-MBA or 1 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
• Be an effective communicator both verbally and in writing; be comfortable in business and technical discussions
• Have a track record of guiding cross-functional projects, building trusting relationships, and influencing others
• Be a collaborative team player who is also a profound thinker
• Be a self-starter who thrives and can multitask in fast-paced, often ambiguous environments
• Have expertise and/or strong interest in the enterprise software/SaaS industry

Responsibilities

• Be an integral team member embedded within a team focused on a single business unit or central organization
• Gain exposure to senior staff within a product business unit or across various workflows
• Structure complex problems, develop hypotheses, utilize data, and provide high-quality recommendations through both written and oral communication
• Model business initiatives by leveraging key metrics such as revenue, customer engagement, costs, investments, industry trends, and roadmaps
• Assist in running operational cadences, such as Quarterly Product Reviews and Annual Planning, while supporting alignment between business units and all stakeholders, including C-level executives and other functions
• Manage initiatives that promote growth and operational excellence across the portfolio, collaborating with stakeholders
• Work closely with cross-functional teams—such as Product, Sales, Finance, and Marketing—to identify opportunities, enhance productivity, and accelerate execution
• Program manage cross-functional initiatives and programs, coordinating day-to-day activities, identifying risks, and hosting regular update meetings
• Support initiatives that drive growth and operational excellence for the portfolio in partnership with stakeholders

Benefits

Flexible work personas (flexible, remote, or required in office)