Mary's Meals is hiring a
Product & CRM Lead

Summary

The job is for a Product & CRM Lead at Mary's Meals, a global movement providing meals to children in education. The role involves developing processes and strategies for the CRM (Salesforce) and leading product development for their main fundraising product, Feed a School.

Requirements

• 5 years of experience working with CRM platforms (ideally Salesforce) in a senior product or CRM delivery role
• Experience of managing projects, working cross-functionally and developing processes and procedures to drive simplicity and stewardship
• A strong working knowledge of Agile principles and techniques
• Exemplary communication, mentoring and coaching skills
• Demonstrates strong commitment to our vision, mission and values
• Proven track record of working effectively across a wide cultural and geographical remit to build strong relationships and promote a culture of collaboration
• Pragmatism with the ability to work at every level to ensure key deliverables are met
• Positive with a solution-focused, proactive and optimistic approach to work

Responsibilities

• Lead the product development process through to launch
• Lead, develop, coach and inspire a high-performing team, promoting a culture of engagement and empowerment including identifying and implementing opportunities for delegation and development
• Develop and maintain a balanced product strategy for online and offline fundraising efforts
• Gather and incorporate feedback to meet stakeholder needs
• Collaborate with teams to define and refine product prototypes
• Track and analyse product performance using key metrics for informed decision-making
• Guide the product through development phases, ensuring alignment with user needs and strategic goals
• Oversee CRM campaigns to engage and nurture National Affiliate relationships
• Manage CRM tools and technologies for seamless integration and optimised performance
• Support the Marketing team in using data analytics to identify market trends and growth opportunities
• Collaborate with cross-functional teams to execute product roadmaps

Preferred Qualifications

Experience of working in a non-profit environment would be beneficial

Benefits

• 8% non-contributory pension contribution - after 3 months
• 34 days annual leave (including bank holidays), increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
• Flexible working
• Employee Assistance Programme, including perks and cash back opportunities
• Life assurance