Product Manager

Summary

Join Masabi, a global leader in fare payment revolution, and become a Product Manager in the Account-Based Ticketing (ABT) team. Lead the evolution of the Fares Engine, a core platform capability translating complex agency needs into scalable solutions. This role involves defining and delivering innovative fare strategies, collaborating with engineers and designers, and ensuring seamless user experiences. The position offers a fully remote option for UK-based candidates or a hybrid model in London. You will work closely with transit agencies and internal teams to understand fare policies and translate them into platform capabilities. Masabi offers a supportive and collaborative environment with various benefits.

Requirements

• You care deeply about solving problems and building inclusive, user-centred products
• You have experience in Product Management (or a similar role) within a fast-paced, tech-driven environment
• You’ve taken products or features from idea through to delivery and improvement
• You can confidently discuss software product behaviours and technical trade-offs with engineers, even if you don’t get into the code
• You work collaboratively, building strong relationships across functions and disciplines
• You’re a clear communicator who can adapt your style for technical and non-technical audiences
• You thrive in environments where things aren’t always clear-cut, and you’re proactive in making progress amidst ambiguity

Responsibilities

• Partner with transit agencies and internal teams to understand fare policies and translate them into platform capabilities
• Own the full lifecycle of your product area, from discovery and definition through to delivery, rollout, and iteration
• Define and communicate product behaviours using tools like user journeys, product briefs, and functional specs
• Collaborate with product managers and designers to ensure changes to fare rules support a seamless experience for both agency users and riders
• Work closely with engineers to explore options, validate designs, and ensure successful implementation and testing
• Support deployment and implementation teams to ensure real-world fit for customer needs
• Stay connected to customer feedback, industry trends, and competitor insights to inform product decisions and long-term roadmap thinking
• Bring your creativity, curiosity, and energy to a mission-led, high-growth team where your work makes a real impact

Preferred Qualifications

• Experience working on fare collection, mobility, or transit systems
• Worked on platforms with a mix of backend complexity and frontend usability
• Familiarity with account-based systems or configurable platform components

Benefits

• 25 days of holiday per year plus the option to buy another 5 days pro-rated
• Private Healthcare via AXA, including pre-existing conditions and mental health
• Life Insurance
• Menopause support
• Choice of workstation
• Ability to work for up to 3 months per year from any country in the world (certain limitations)
• Pension scheme
• Training allowance of up to £1000 per year
• ��200 annual allowance for any home office need or improvement
• Enhanced family leave pay
• Cycle to work scheme
• Regular social gatherings with a monthly allowance for each employee
• Fun and collaborative environment with a focus on making a difference in the world