Product Manager

Summary

Join Mozilla Corporation's Firefox Product Management team as a horizontal product manager and ensure Firefox delivers a fast, stable, and private browsing experience across all platforms. This role involves monitoring and improving Firefox's overall health and quality, working at the intersection of data and user-centric metrics. You will define and track key health metrics, prioritize areas for improvement, and collaborate with various teams to deliver exceptional product quality. The position requires a balance of critical thinking, strong data analysis, and user empathy. You will build and share reports and dashboards that communicate product health to the company, motivating product and business changes. This is a meaningful role for someone passionate about improving the user experience and ensuring Firefox remains a top-tier browser.

Requirements

• Product Management experience related to data and data analysis, especially as it relates to product quality
• Strong SQL skills with a proven record of writing complex SQL queries
• Advanced visualization and modeling skills
• Capacity to grasp complexity quickly and to focus on key issues with minimal direction
• Strong ability to integrate data, insights, and customer understanding to clarify project goals and strategy, drive execution, and inform delivery processes
• Demonstrated attention to detail, being resourceful, adaptable, creative, and results oriented with high energy and a positive outlook
• Excellent planning and project management skills; demonstrated ability to drive roadmaps, effectively managing priorities to meet requirements and deadlines while working on different projects simultaneously
• Superb written and verbal communication
• Solid understanding of technical architecture and data infrastructure principles

Responsibilities

• Identify and establish metrics to gauge the reliability, performance, and user-perceived health of Firefox (e.g., crash rates, page load times, user retention)
• Regularly report on product health, informing senior leaders and creating actionable insights for engineering and product teams
• Collaborate with user research and customer support teams to understand user problems. Identify trends, gaps, and opportunities in product health through data analysis, advocate for fixes or improvements
• Partner with engineering and design teams to prioritize and address issues impacting performance, reliability, compatibility, and other areas of product health
• Build and share reports and dashboards that communicate product health to the rest of the company, motivating change in our products and business. Ensure that product updates meet high standards of stability and user satisfaction

Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)