Product Manager

Summary

Join Sinch, a global leader in customer communication, as a Senior Product Manager to lead the evolution of self-service platforms for messaging identity and number provisioning. You will play a pivotal role in simplifying customer navigation of complex global telecom regulations and onboarding processes. This position involves driving the strategy and execution for intuitive self-service tools and robust APIs, empowering users and automating internal workflows. You will collaborate with globally distributed engineering, UX/UI design, operations, legal, and commercial teams. Your work will directly impact customer satisfaction, operational efficiency, and Sinch's global scalability. Minimal travel is required, and the role offers the chance to work with a globally distributed team.

Requirements

• Experience: 5+ years of hands-on Product Management experience, ideally delivering SaaS, B2B platforms, or complex technical products
• Leadership & Business Acumen: Strong strategic thinking, prioritization skills, and the ability to connect product features to business value and customer needs
• UX Collaboration: Experience working directly with UX/UI designers to build user-centric products and advocate for user needs
• Agile & Tools: Demonstrated expertise working effectively in Agile/Scrum environments. Proficient with Jira and Confluence (or similar tools) for backlog management, requirements, and documentation
• Technical Acumen & APIs: Proven experience managing API-driven products and platform capabilities. Comfortable discussing technical architecture and trade-offs with engineering teams
• Remote Collaboration & Communication: Excellent communication (written and verbal in English), presentation, and interpersonal skills. Proven ability to thrive, build relationships, and lead effectively in a globally distributed team environment

Responsibilities

• Product Strategy & Roadmap: Define, own, and communicate the product vision, strategy, and roadmap for self-service registration and provisioning tools, ensuring alignment with business objectives and customer needs across a global landscape
• Backlog Ownership & Execution: Translate the product strategy into clear epics, detailed user stories, and acceptance criteria within Jira. Manage and prioritize the product backlog effectively
• Agile Leadership: Actively participate and guide Agile/Scrum ceremonies (sprint planning, backlog refinement, reviews, retrospectives), ensuring a globally distributed team is focused on delivering value
• User Experience Focus: Partner closely with UX/UI designers to research, design, and validate intuitive, efficient, and user-friendly self-service interfaces and workflows suitable for a diverse global user base
• API Development: Drive the definition and development of internal and external APIs related to registration, provisioning, and status management, championing an API-first approach
• Stakeholder Management: Engage proactively with internal stakeholders (Sales, Support, Operations, Legal, Engineering leadership across different regions) and indirectly with external partners to gather requirements, manage expectations, and ensure alignment in a remote setting
• Performance Monitoring: Define key performance indicators (KPIs), monitor product/feature adoption, analyze user behavior, and identify opportunities for continuous improvement
• Go-to-Market: Collaborate with product marketing and other teams on launch plans and enablement materials for new features and improvements

Preferred Qualifications

• Telecom/Messaging Domain Knowledge: Familiarity with communication ecosystems (SMS, Voice, RCS), including concepts like Alphanumeric Sender IDs, Short Codes, Long Numbers, and associated registration/provisioning challenges
• Direct experience working within complex regulatory environments (telecom or otherwise)
• Specific experience designing or managing self-service portals or workflow automation tools
• Experience working across multiple time zones effectively