Product Manager, Rider Support

Summary

Join Waymo's Product Management Team as a Product Manager and contribute to the development and launch of fully autonomous driving technology. This hybrid or remote role involves developing a deep understanding of the rider support experience, collaborating with cross-functional teams, and designing efficient workflows for world-class customer service. You will be responsible for defining goals, prioritizing initiatives, and developing roadmaps in a complex environment. The ideal candidate possesses a BS in Computer Science or a related field, 5+ years of product management experience in a large-scale organization, and strong communication skills. Waymo offers a competitive salary, annual bonus program, equity incentive plan, and a comprehensive benefits package.

Requirements

• BS degree in Computer Science degree or related technical degree
• 5+ years of product management experience at a highly technical, large scale organization
• Strong bias-to-action, independence, and ability to execute
• Demonstrated ability to develop a roadmap out of a large, unstructured space
• Strong written and verbal communication skills

Responsibilities

• Develop a deep understanding of the Rider Support experience
• Understand the role of each cross-functional team (operations, safety, on-call, regulatory, and legal) in critical and egregious events
• Develop a clear point of view on goals and prioritization, including success metrics
• Design operations workflows that enable world class customer service and support

Preferred Qualifications

• MBA degree and/or consulting experience
• Technically adjacent skills such as prior engineering or PM on technical product experience
• Experience working with legal and public policy

Benefits

• Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program
• Equity incentive plan
• Generous Company benefits program