Product Operations Analyst

Summary

Join our team as a Product Operations Analyst and help ensure the optimal fan experience by managing daily operations for our digital products portfolio.

Requirements

• Bachelor’s degree, or equivalent experience, preferably in a technical field
• 3+ years of experience in live broadcasting, streaming operations, gaming or event production
• Experience with live events is highly desirable
• Deep knowledge of digital platforms - Web, iOS, Android, Connected TV
• Familiarity with streaming technologies (HLS) a plus, not required
• Experience conducting QA on digital products and/or debugging using tools like Charles
• Experience with monetization of display and video advertising
• Familiarity with multi-day, live-spectator events
• Strong verbal and communication skills with the ability to solve problems and drive results with cross-functional teams

Responsibilities

• Work with the Broadcast team to deliver best in-class live global surfing events
• Manage the end-to-end live streaming workflow for owned and operated platforms
• Monitor and troubleshoot stream-related issues in real-time
• Compile incident reporting for major issues
• Determine operational priorities, and identify risks early; planning contingencies as needed
• Perform cross-platform QA of live and non-live products
• Refine live operations for digital broadcasts and deploy standards to ensure operational excellence of our live products to support our global tour schedule
• Support our partners in North America and across the globe in producing live events

Benefits

Salary Range: $85,000.00 - $100,000.00- based on relevant experience