Product Operations

Summary

Join Finch, a Series B company, as a Product Ops Contractor to contribute to the core product ops team's success in meeting SLAs for Assisted API products. This role, while not client-facing, directly impacts the end-user and developer experience. You will be responsible for data formatting and transformation, executing automated scripts, and conducting thorough QA of outputs. The ideal candidate possesses proven experience handling structured data, familiarity with data formatting and transformation tools, and strong attention to detail. Prior experience with scripting or automation tools is a plus. Finch offers competitive hourly pay ($20-$30/hour) and is an equal opportunity employer.

Requirements

• Proven experience handling structured data (Excel, CSV, JSON, etc.)
• Familiarity with data formatting and transformation tools (e.g., Excel, SQL, Python scripts, etc.)
• Strong attention to detail and ability to follow repeatable processes with consistency
• Ability to stay organized and triage multiple priorities and maintain focus on tasks from start to finish
• Skilled at working backward efficiently from key timelines since most processes have an SLA of 24 hours
• Comfortable navigating ambiguous situations to resolve complex problems

Responsibilities

• Data formatting and transformation — Review and format large volumes of data. Format data precisely according to established specifications or templates
• Execute automated scripts and tools used in the data processing pipeline
• Conduct thorough QA of outputs to ensure accuracy, completeness, and compliance with standards

Preferred Qualifications

• Prior experience with scripting or automation tools is a plus
• Knowledge of HR and payroll concepts is a plus

Benefits

$20 - $30 an hour