Product Operations Specialist

Summary

Join Macmillan Learning as a Product Operations Specialist and collaborate closely with Product and UX teams to ensure efficient and effective execution of the product vision. You will analyze team performance, drive organization, serve as the primary contact for special initiatives, and support processes for optimal team performance. Responsibilities include team tool administration, performance analysis, and managing various initiatives. The role requires a Bachelor's degree, 3+ years of project management experience, and excellent communication and stakeholder management skills. Preferred qualifications include experience in higher education and agile methodologies. Macmillan Learning offers competitive pay, bonus plans, generous health benefits, retirement contributions, paid time off, and more.

Requirements

• Bachelor's Degree
• 3+ years' project management experience with a history of delivering projects on time
• Demonstrated ability to communicate with a variety of stakeholders verbally and in writing
• Experience applying excellent stakeholder management skills to interact with staff, colleagues and cross-functional teams, and third parties
• Track record demonstrating the ability to self-start and communicate effectively across teams

Responsibilities

• Administer work tools within the department
• Train team members on tool and process use
• Serve as point of contact with tool vendors
• Evaluate new tools for team use as required
• Monitor tool use, announcements, and updates to ensure teams are following best practices
• Discover and identify new process efficiencies through data analysis
• Construct and coordinate operational and process-based OKRs
• Implement data visualizations that aid the Product and UX teams in data-driven decision making
• Develop summary reports and provide to management
• Provide data insights that inform the Product Development Framework
• Develop and track key metrics that inform scorecards
• Manage overall day-to-day product tasks in order to ensure the product teams are running efficiently
• Implement Product Development Framework with the Product and UX teams, including developing risk mitigation plans
• Understand and manage cross-team dependencies for initiatives through the Development phase
• Monitor and provide insights into teams and progress against initiatives and milestones
• Work with UX/Product leadership team to manage staff and resources for initiatives across UX Design and Research
• Liaise with technology team to increase awareness of Product and UX processes
• Coordinate and run training for initiative teams as needed
• Gather team feedback and present insights
• Report on initiative performance to executive team and directors from Discovery to Release Planning
• Identify opportunities for continual improvement
• Ensure relevant standards, process, and regulations are upheld

Preferred Qualifications

• Experience working with the higher education market and buying cycle
• Experience with lean and agile methodologies or product development frameworks
• Bachelor's degree in Business or a related field

Benefits

• Competitive pay and bonus plan
• Generous Health Benefits (Medical, Dental, Vision)
• Contributions to your 401k retirement account through Fidelity
• Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
• Employee Assistance Program, Education Assistance Program
• 100% employer-paid life and AD&D insurance