Product Operations Specialist

Summary

Join YouGov as a Product Operations Specialist and contribute to a key initiative impacting millions of members. Working remotely in Brazil on a 12-month fixed-term contract, you will collaborate with the Member Platform product team. Key responsibilities include operational support, cross-functional collaboration, tool administration, issue tracking, feedback coordination, process improvement, product delivery support, and fraud review. The ideal candidate is a keen problem-solver with attention to detail, an interest in consumer tech, strong communication skills, and an analytical mindset. A team player attitude is essential. YouGov offers a supportive and inclusive workplace with a commitment to diversity and inclusion.

Requirements

• A keen problem solver – You love breaking down complex challenges and thinking through possible solutions
• Attention to detail – You spot things others miss, whether it’s a data discrepancy, a UX inconsistency, or a process inefficiency
• Interest in consumer tech – You’re curious about how digital products are built and eager to learn the mechanics behind great user experiences
• Strong communication skills – You can clearly articulate ideas, ask great questions, and adapt your message to different audiences
• Analytical mindset – You’re comfortable working with data, whether it’s reviewing user feedback, analysing performance metrics, or learning SQL (no experience required, but a willingness to learn is a plus!)
• A team player – You enjoy collaborating with different teams and value learning from others

Responsibilities

• Operational Support: Help implement and maintain workflows that improve the efficiency of product development and delivery
• Cross-Functional Collaboration: Facilitate alignment between Product, Engineering, Design, and other teams, ensuring smooth communication and goal setting
• Tool Admin: Support management of internal tools like Jira and Confluence, ensuring they’re optimized for team success
• Issue Tracking: Keep an eye on operational challenges and help resolve bottlenecks in collaboration with the wider team
• Feedback Coordination: Gather, organize, and share stakeholder feedback to inform ongoing improvements
• Process Improvement: Identify areas for workflow optimization and propose solutions to boost efficiency and scalability
• Product Delivery Support: Play a critical role in launching new products and features
• Fraud Review: Investigate flagged accounts and set up a robust fraud review process with thorough documentation

Benefits

• We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing
• We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work