Product Pre-Sales Engineer

Summary

Join NICE, a market-leading global company, as a Solutions Engineer contributing to the CXone Customer Engagement Analytics (CEA) presales function. This role involves working in a data-driven environment with strategic accounts, leveraging AI and analytics expertise. You will lead the presales phase, conduct discovery conversations, develop solutions, manage customer requirements, and create presentations. Collaboration with sales teams and providing product feedback are key aspects. The ideal candidate possesses strong technical skills, experience in AI and analytics within contact centers, and excellent communication abilities. NICE offers a flexible hybrid work model (NICE-FLEX) with opportunities for growth and development within a dynamic and innovative environment.

Requirements

• BA/BS degree in a technical field such as engineering, computer science, mathematics, or information technology
• 5+ years of experience in hands-on practical technical experience in (solutions engineering, sales architecture, data, implementation) that was engaged in planning, executing, and managing of complex software sales
• Excellent project management skills with the ability to effectively manage multiple complex opportunities simultaneously
• Experience with cross-functional project and deal teams within Enterprise software/ business solutions
• Experience working with AI and Analytic solutions, customer contact centers or other customer service functions
• Experience using or building analytics within the contact center environment to analyze customer interactions, identify trends, and use data to improve customer satisfaction and operational efficiency
• Experience using or building tools like speech analytics, sentiment analysis, and customer journey mapping to translate customer engagement insights into actionable business strategies
• Experience in a role with direct client interaction, with the ability to communicate business and technical concepts to non-technical business users as well client technical stakeholders

Responsibilities

• Lead the presales phase, delivering high-quality solutions, identifying risks, and clearing roadblocks for the sales organization
• Conduct discovery conversations and needs analysis for business and technical topics independently
• Pursue the technical sales process with a focus on solutions development through discovery, requirements gathering, personalized demos, validation, and documented design
• Manage customer requirements, utilizing questioning skills to match NICE customer capabilities to products, and respond to technical inquiries efficiently
• Create and deliver customer-centric presentations and demonstrations, connecting technical features to business drivers
• Collaborate seamlessly with sales account managers and functional consultants, fostering an integrated team approach to customer engagement
• Provide product feedback to product management, distilling marketplace requirements into product enhancements
• Maintain knowledge of modern technologies across AI, Analytics, telephony, and cloud platforms
• Assist in the development and maintenance of company-wide standardization and scalability processes
• Build internal relationships within sales and other areas to evangelize the CXone CEA solutions

Preferred Qualifications

• Master’s degree
• Experience working in Natural Language Processing (NLP), predictive modeling, big data analytics, and generative AI
• Experience developing and deploying machine learning models, analyzing large datasets, and applying advanced AI techniques to solve complex business challenges
• Experience in building and working with Business Intelligence reports doing data analysis and report creation using platforms such as Power BI or Tableau

Benefits

NICE-FLEX hybrid work model: 2 days in the office, 3 days remote