Product Strategy And Operations Program Lead

Summary

Join Stripe's Product Operations team as a Program Manager and build and optimize a global product development and delivery program. You will work with cross-functional teams, including Product, Operations, and Revenue, to deliver strategic projects and improve processes. The ideal candidate has extensive experience leading large-scale, cross-functional programs, a proven track record of success, and strong communication and analytical skills. You will create systems for managing user requirements, design and run complex processes, and continuously improve operational models. This role requires a process-oriented mindset, the ability to influence without authority, and a collaborative team-player mentality. The successful candidate will thrive in a fast-paced, ambiguous environment.

Requirements

• 10+ years’ experience in similar or related technology roles, ideally in a multiproduct or platform company
• Significant experience working with cross-functional stakeholders on projects with both depth and breadth in their complexity
• You enjoy bringing an ownership mentality and doing whatever it takes to execute on complex projects
• You have a proven track record for working well across teams and with external partners
• You are an “operator” and have a process-oriented mindset and ability to influence people to get things done
• You have clear experience building and executing programs from scratch and measuring their impact
• You have excellent written and verbal communication skills and use them to effectively roll out large scale programs
• You have an analytical mindset to bring the data to trade-offs discussions and build the correct metrics to measure your program's success
• Strong written and verbal communication skills, building strong relationships with stakeholders and teams around the organization
• Strong project-management skills, with the ability to handle multiple, high-priority projects in a highly demanding environment
• An extremely responsive and collaborative team-player mentality
• Excellent judgment and demonstrated ability to handle time-sensitive work
• Experience on a wide variety of projects, learned new things, and directed your own work from day to day

Responsibilities

• Create systems to capture, prioritize and track user requirements
• Design and run complex processes across product and operational teams
• Continuously examine, experiment, and implement measured improvements to our operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies)
• Facilitate project/program retrospectives and then implement the changes needed
• Build with a mindset of scale and flexibility for all internal and external stakeholders
• Partner with other teams to help them execute on important strategic initiatives or drive operational scale and efficiency
• Build and communicate out bi-weekly program efficacy and efficiency metrics to leadership and partnering Orgs

Preferred Qualifications

• 2+ years of Product Management experience or consulting experience at a top tier management consulting firm
• P&L experience or experience owning a business vertical
• Experience at a company with a global user base
• Experience at a company with a multi-user strategy (enterprise, SMB, self serve) and multi-product
• Experience at a company during the its scale phase