Strategy and Operations Lead

Summary

Join Stripe's Strategy & Operations team as a key partner to Marketing leadership. You will drive organizational effectiveness and lead transformational programs, working closely with Finance, Growth, Product, and Operations teams. Responsibilities include leading planning processes, leveraging analytics to understand user engagement, independently scoping and leading strategic programs, summarizing organizational performance, bringing clarity to ambiguity, driving strategic analysis, and working with senior leaders. The ideal candidate possesses 7+ years of experience in consulting, strategy & operations, or similar roles, with proven cross-functional collaboration skills and a passion for data-driven problem-solving. Excellent communication skills and the ability to execute with minimal guidance are essential.

Requirements

• 7+ years of experience in consulting, strategy & operations, product strategy, product management, or similar roles with exposure to both business and technical skills
• Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
• Critical and first-principles thinking, with the ability to zoom out to the most important questions
• Passion for digging deep into data to diagnose business issues and solve problems
• Excellent written and verbal communication, with the the ability to speak to leaders across very different teams such as product, engineering, analytics, sales, and partnerships
• An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Responsibilities

• Partner closely with Finance, Growth, Product and Operations to drive MBR, QBR and annual planning processes for the self-serve business including investment decisions, strategic priorities, OKRs, target setting, and communications
• Leverage product and business analytics to understand user engagement patterns, conversion trends, and growth opportunities across the self-serve funnel. Use this insight to shape hypotheses, drive prioritization conversations, and identify areas to probe deeper in partnership with Product, Growth and GTM teams
• Independently scope and lead strategic programs to solve high-impact problems. This includes developing frameworks, aligning stakeholders, and ensuring execution drives measurable outcomes
• Summarize organizational performance and progress through weekly, monthly, and quarterly business reviews, internal newsletters, and company-wide updates. Use data to tell a compelling story and drive alignment on where we’re winning and where we need to focus
• Bring clarity to ambiguity. You’ll navigate complexity, distill insight from noise, resolve issues quickly, and empower teams to make smart, confident decisions
• Drive analysis and research that will help inform Stripe’s overall strategy and help us make the right long-term decisions
• Work directly with senior leaders across the company and with cross-functional partners to accelerate progress, solve hard scaling initiatives, and incubate new programs
• Design and implement complex business and operational systems and processes

Preferred Qualifications

• 5+ years prior experience in payments, finance, fintech, or high-growth technology companies
• 3+ years of experience working directly with C-level executives and their direct reports
• 3+ years of experience in business operations, strategy and operations, or consulting
• 3+ of Experience navigating large data sets and/or SQL