Program Manager

Summary

Join Linus Health, a rapidly growing digital health company, as a Program Manager on our Customer Success team. You will play a crucial role in driving clinical adoption of our cutting-edge digital cognitive assessment technology. This position requires working with key accounts to enhance platform utilization, manage daily accounts, and ensure customer satisfaction. The role involves implementing our products and services, managing change, providing clinical expertise, collaborating with cross-functional teams, and engaging with clients. The ideal candidate will possess extensive clinical experience and exceptional communication skills. This position requires travel and is located in the EST or CST time zones.

Requirements

• Bachelor's degree in Nursing, Medicine, or a related field
• Prior experience in a similar Program Manager or Customer Sucess type position
• Extensive clinical experience in a healthcare setting, with a strong understanding of physician, nurse, and medical assistant workflows
• Exceptional communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams
• Ability to travel as needed to client sites (estimated up to 50% travel)
• Possible travel to customer locations
• Located on East or Central time zones

Responsibilities

• Collaborate with sales and product teams to understand customer needs and existing clinical workflows
• Analyze and evaluate current processes to identify opportunities for improvement and efficiency gains
• Develop customized workflow solutions tailored to specific healthcare environments
• Implementation of our product and services
• Ensuring contractual obligations are met
• Manage customer satisfaction post sale
• Provide expert guidance on the adoption of digital cognitive assessments for physicians, nurses, and medical assistants
• Create and implement change management strategies to facilitate seamless transition to new assessment tools
• Conduct training sessions and workshops to educate end-users on best practices and ensure successful integration
• Stay updated on the latest advancements in cognitive assessments and their applications in clinical settings
• Serve as a subject matter expert in discussions with clients, offering insights on how our solutions can address their unique clinical needs
• Develop a deep understanding of Linus’s Clinical Pathways and advocate their use
• Drive workflow changes by demonstrating value to clinical stakeholders
• Work closely with cross-functional teams including sales, technology and product development to ensure alignment on customer requirements and product capabilities
• Effectively communicate complex clinical concepts to non-clinical stakeholders
• Engage with customers during implementation and post account mgmt to drive utilization and adjust workflow as needed
• Act as a trusted advisor, providing expert guidance on how our solutions can address their specific clinical needs
• Maintain detailed records of client interactions, including needs assessments, proposed solutions, and implementation plans
• Generate reports to track progress, identify trends, and make recommendations for process enhancements

Preferred Qualifications

• Advanced degree(e.g, MSN, MD)
• Familiarity with digital cognitive assessments or similar healthcare technologies

Benefits

• The base salary budgeted for this position is in the $115,000-135,000 range per year
• This position will include an annual discretionary target bonus(based on individual and company performance) as well as equity