Program Manager

Summary

Join Shift Paradigm's Project Management team as a Program Manager, leading and orchestrating complex, multi-discipline projects. You will manage multiple concurrent projects, assess program health, define decision-making procedures, and handle administrative tasks. Responsibilities include risk mitigation, communication planning, participation in scoping and SOW creation, reporting on project data, and ensuring team success. This client-facing role requires strong leadership, problem-solving skills, and experience with MarTech and PPM tools. The ideal candidate possesses 5-6 years of experience in a fast-paced environment and relevant certifications. This role may eventually include managerial responsibilities.

Requirements

• 5-6 years of excellence in a Project Management role, in a fast-paced, agile environment
• Quick-learning, self-starter, able to implement order and structure where little to none exist
• Experience in Project Management principles and methodologies (waterfall, agile, hybrid) so as to blend them with Delivery frameworks
• Strong understanding of the project lifecycle, managing the development, maintenance, monitoring, controlling and completion of all projects
• MarTech background required
• PPM tool experience required. (Examples: Workfront, Asana, Monday.com, Wrike, Basecamp, etc.)

Responsibilities

• Manage multiple, concurrent projects involving cross-functional teams, typically focusing on more complex projects and/or clients
• Project/program assessment, portfolio/program health, overall trends and KPIs for the program, keeping apprised of the program status, being an escalation point for clients and optimizing processes/ways of working to find efficiencies and provide consistency
• Define and provide direction on decision-making procedures/metrics for validating impacts to projects
• Own the necessary administrative tasks that are critical to keep projects and programs running smoothly (team coordination, meeting creation, documentation, follow-ups, system access, etc.)
• Own, build and manage detailed, accurate and up-to-date project plans within the PPM tool, manicuring and ensuring data accuracy across the full project lifecycle
• Identify, track and mitigate project and program risks. Own and run internal risk reviews for the project team for regular discussion and alignment on solutions
• Develop a communication plan in concert with Client Success and Delivery Lead
• Elevate project management and provide project leadership
• Participate in scoping and SOW creation
• Understand the engagement requirements, growing technical knowledge where needed
• Report on account and project data, including burn and revenue forecasting and recognition, providing analysis on impacts to project efficacy, progress, ROI and more
• Lead project health meetings, providing accurate and up-to-date data and analysis
• Gather requirements, manage client-specific assets and ensure the project team is set up for success with all appropriate elements prior to project kickoff and throughout the project
• Optimize communication flow among the internal team, effectively communicating risks, dependencies, blockers and impacts to timelines internally and externally
• Partner with each cross-functional department to support company and client goals
• Ensure all resources are aligned and informed of the project expectations and deliverables per the SOW; follow up as needed
• Bring visibility on resourcing issues to appropriate internal stakeholders. Ensure assigned team members know where and how to track their time, and do so appropriately
• Identify and prioritize backlog and/or out of scope items
• At times you may be asked to identify and take on special projects in addition to existing workload (taskforces, internal projects, process identification and optimization, etc.)
• Support in PM process documentation

Preferred Qualifications

Certified Associate in Project Management (CAPM) and/or Project Management Professional (PMP) or related project management education is highly valued coupled with willingness to continue education

Benefits

Medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks