Program Manager

Summary

Join Trustonic's Program Management & Operations (PMO) Team as a Program Manager to manage and oversee customer-facing and internal projects. You will be responsible for planning, executing, monitoring, and closing projects, ensuring they are delivered on time, within scope, and budget. The role involves close collaboration with various teams, including product, engineering, QA, and sales. You will also handle operational activities such as procurement, supplier management, and reporting. This position requires strong organizational, communication, and problem-solving skills, as well as experience in program management and software development. The ideal candidate will possess knowledge of Agile and Scaled Agile frameworks and experience with cloud-based platforms.

Requirements

• A high degree of natural ability to be organised and organise others with influencer or external leadership skills
• Self-motivated attitude with the ability to multitask and thrive in a timeline-driven environment
• Interpersonal communication skills with expertise in distilling complicated topics to a broader audience internally (product management, exec team, broader engineering team, finance, …) and externally (customers, suppliers, contractors, …)
• Strong Influencing skills and negotiation/mediation skills
• Ability to motivate and drive focus for internal/external people not under direct reporting
• Ability to problem-solve any challenge with creativity, organization and patience
• Strong ability to understand technically SaaS cloud based platforms (ideally on AWS), software development and migration projects
• Ability to work in an international environment with distributed teams all around the world
• Fluency in English is required as it is the business language in the Company
• Knowledge of software development lifecycle
• Use of JIRA Advanced Roadmap, MS Project or similar PPM/project management tools
• Use of recent version of Microsoft Office tools
• Awareness of security software and practises
• You have worked at a program management position before and have been able to plan big internal and customers challenges in a time constrained landscape using a limited number of resources
• You are familiar with complex technologies landscape or security software
• Team player
• Able to thrive in a dynamic, constantly evolving, small team environment
• Prepared to invest whatever effort is required to get the job done
• Operate with integrity and transparency and conduct business in a proper manner
• Good creative intelligence
• Tenacious with a problem-solving approach
• Organized, rigorous and autonomous
• Minimum of a bachelor’s degree in computer science, business or project management

Responsibilities

• Initiating & Planning projects within a program
• Organise a project kick-off
• Determine and define project scope and objectives
• Foresee resources needs to reach the objectives
• Facilitate project planning by prioritizing tasks, identifying dependencies and work packages, setting deadlines and deliverables
• Propose and oversee timelines for the projects
• Executing projects within a program
• Manage detailed and high-level project schedules and plans
• Ensure resource availability and allocation
• Operationally manage and coordinate internal and external resources efficiently
• Liaise with product managers and other PMO colleagues to translate internal and customers roadmap and requirements into engineering plans, processes
• Ensure plan accuracy and manage the associated risks
• Ensure that all projects are delivered on time, within scope, within budget and quality
• Provide regular project updates to various stakeholders
• Communicate, report and collaborate consistently with other managers, suppliers, customers and contractors
• Operational oversight, Monitoring & Controlling projects within a program
• Monitor & track progress, change requests, risks
• Assist with daily operational activities
• Facilitate & coordinate procurement activities
• Liaise with and manage relationships with suppliers
• Plan purchase orders and check invoices
• Prepare & maintain operations documents & reports
• Report and escalate to management as needed
• Measure performance and propose improvements
• Review processes and ensure efficiency
• Contribute to ISMS, GDPR, ISO9001 and ISO27001 processes and procedures
• Review budget and reassess costs with PnL owners
• Closing projects
• Perform due diligence for necessary processes
• Assess the strengths and the weakness and possibly organize a post-mortem
• Use program/project management best practices, standards
• Develop and maintain relationships with key internal stakeholders and executives

Preferred Qualifications

• Knowledge of PRINCE 2 or PMBOK
• Knowledge of Agile approach: Scrum, Nexus
• Knowledge of Scaled Agile frameworks: Scrum of Scrums
• Knowledge of AWS cloud
• Experience with Datawarehouse systems and associated data migration projects
• Knowledge & practical use of ISO9001, ISO27001, GDPR standards
• Master’s degree in software engineering / project management, or equivalent experience

Benefits

#LI-Remote