Upwork is hiring a
Program Manager

Summary

Join Upwork as a Senior Program Manager to champion key large-scale projects and distributed teams, utilizing leadership and program management skills to ensure successful navigation of customers' complex requests.

Requirements

• 5-10 years experience in account management, program management, or project management role
• Experience working with Fortune 500 customers on complex projects
• You’re a people person who can collaborate with both internal business partners and client stakeholders to execute on shared goals
• You’ve led globally distributed and/or remote teams of project managers, recruiters and/or sales people; people management a plus
• Strategic and creative thinking that enables you to understand industry and customer trends and apply those insights to deliver business results

Responsibilities

• Execute outsourced service programs for target enterprise accounts, partnering with client contacts and coordinating contracted team fulfilling clients' work services
• Work cross functionally for operational growth within assigned programs; including but not limited to maintaining staffing goals, compliance standards, and increased efficiencies
• Provide thought leadership and strategic counsel to the client (e.g., best practice presentations, cost savings recommendations, reporting)
• Evaluate job requests from customer for appropriateness for our workforce; help tweak where needed
• Manage TBD size of delivery managers and support team
• Facilitate troubleshooting of tooling issues and partner with cross functional partners to resolve
• Consult with Sales and client prospects on new Managed Services business opportunities

Benefits

• Comprehensive medical insurance coverage for both you and your family
• Unlimited paid time off
• 401(k) plan with matching contributions
• 12 weeks of paid parental leave