SmartBug Media is hiring a
Project Manager

Summary

The job description is for a Project Manager position at Globalia, a digital agency based in Canada. The role involves managing customer expectations, acting as an expert advisor, and coordinating work teams. Requirements include a degree, project management experience, digital experience, customer relations experience, fluency in French and English, knowledge of quality assurance processes, leadership skills, strong communication skills, thoroughness, attention to detail, and interpersonal skills. Benefits include professional development opportunities, flexible schedule, remote work, group insurance, RRSP program, telemedicine service, Employee Assistance Program, vacation time, floating days off, social events, computer equipment, and Globalia swag.

Requirements

• Degree in a discipline relevant to the position
• 3 to 5 years' experience in project management
• 1 to 3 years digital experience
• Significant experience in customer relations
• Experience in analyzing business needs in order to propose effective digital solutions to customers
• *Fluency in French and English, both spoken and written
• Good knowledge of quality assurance processes
• Prioritizing - recognizing and managing emergencies
• Leadership
• Strong communication skills
• Thoroughness and attention to detail
• Interpersonal communication skills

Responsibilities

• Be the main point of contact for the execution of the mandate
• Manage customer expectations and ensure customer satisfaction
• Act as an expert advisor to customers (recommendations), in conjunction with the account manager
• Analyze and apply a problem-solving approach to various issues
• Ensure proactivity by improving mandates whenever possible; Co-produce project documents and ensure they are updated as necessary (e.g. work plan, schedules, team briefs)
• Respect the scope of the project and identify its risks in order to propose solutions that ensure its proper maintenance
• Ensure efficient, proactive day-to-day production with the various work teams
• Provide day-to-day support to the team by coordinating design, front-end programming, back-end programming, SEO and hosting activities
• Keep the team motivated
• Be responsible for quality control of mandates
• Participate in continuous improvement of work methods and project reviews
• Keep abreast of the latest Web trends by constantly updating your knowledge

Preferred Qualifications

*This is a requirement, as you will be working with customers in English Canada, and the USA on a recurring basis, both orally and in writing

Benefits

• Professional development - Training and events will be on your calendar
• A schedule tailored to your personal life - You can walk your dog or do your laundry during the day.. At Globalia, we trust you
• Up-to-date offices and facilities - Wait until you see the view from the terrace!
• The ability to work from the St-Lambert office, from home, from the cottage. - it's up to you
• A group insurance program and an RRSP program with employer contributions. , right from the start
• 24/7 telemedicine service. and an Employee Assistance Program
• In addition to vacations, a week off between Christmas and New Year's Day, and five floating days
• A relaxed family atmosphere, plenty of opportunities to socialize with your colleagues: 4 to 6 celebratory events, activities of all kinds
• Computer equipment to suit you at home and in the office. , Globalia swag and more!
• $70,000 - $80,000 a year