Project Manager Operations

Summary

Join Lamark Media, a digital marketing firm committed to delivering exceptional results, as a Project Manager, Operations. You will be the primary Workfront Administrator, ensuring adoption, consistency, and discipline across workflow systems and processes. Reporting to the Associate Director, Operations, you will play a critical role in driving operational excellence by managing Workfront, supporting cross-functional collaboration, and ensuring process adherence. This role involves overseeing Workfront configuration, user roles, permissions, and reporting, partnering with department leads to ensure Workfront reflects team-specific workflows, and driving platform adoption through training and support. You will also act as the lead for agency workflow, monitoring and reinforcing adherence to established processes, identifying bottlenecks, and collaborating with team leads to improve project intake and resource allocation. This position requires strong communication and interpersonal skills, as you will lead cross-functional meetings and support operational change management initiatives.

Requirements

• 5+ years of experience in project management, operations, or traffic/resource management, preferably within a marketing or advertising agency
• Experience as a Workfront System Administrator (or similar work/project management tool)
• Strong understanding of agency operations and cross-functional workflows
• Exceptional attention to detail, organizational, and problem-solving skills
• Excellent communication and interpersonal skills – ability to collaborate across diverse teams and levels
• Comfortable leading process training sessions and supporting user adoption initiatives

Responsibilities

• Serve as the primary System Administrator for Adobe Workfront, overseeing configuration, user roles, permissions, layout templates, dashboards, and reporting
• Partner with department leads to ensure Workfront reflects team-specific workflows while maintaining global standards
• Drive platform adoption by creating and maintaining training materials, onboarding users, and providing ongoing support
• Monitor system usage and proactively identify and address gaps in adoption, usage, and process compliance
• Work with external Workfront consultants or Adobe partners as needed to enhance platform performance and integrations
• Act as the lead for agency workflow, ensuring that work is initiated, routed, and completed according to established processes
• Monitor and reinforce adherence to intake procedures, project timelines, and task dependencies across all teams
• Identify bottlenecks, inefficiencies, or breakdowns in the process and escalate as needed with suggested solutions
• Collaborate with team leads to improve project intake, prioritization, and resource allocation processes
• Drive consistency across departments by auditing the usage of templates, processes, and naming conventions in Workfront
• Lead cross-functional meetings or working sessions to drive Workfront-related initiatives, such as template improvements or new feature rollouts
• Assist with operational change management initiatives, including documentation of standard operating procedures and training guides
• Support the implementation of tools and workflows across departments (eg, onboarding new teams or processes into Workfront)

Preferred Qualifications

Certified Workfront Administrator a plus (or willingness to become certified)

Benefits

• Incredible company culture - we are passionate about the impact we make every day, we balance freedom with responsibility, and we aim for a consultative, transparent, and communicative approach in both our internal and client relationships
• Diverse and forward-thinking environment
• Great career growth opportunity—you’ll have direct access to agency leadership
• Company-assisted medical insurance programs, life insurance, optional vision and dental insurance programs, and short-term and long-term disability offered
• 401(k) with employer matching
• EAP and many other supplemental benefits
• Training and development opportunities