Project Manager, Program & Process Improvement

Summary

Join EquipmentShare's People Services Business Operations team as a Project Manager, Program & Process Improvement! This dynamic role champions cross-functional initiatives to streamline workflows and standardize processes. You will lead project sprints, coach teams in Lean frameworks, and guide process owners to enhance efficiency and quality. The ideal candidate possesses strong project management and Lean/Six Sigma experience, excels in collaboration, and is passionate about driving quantifiable results. You will work with leadership teams, develop automated workflows, and communicate progress to stakeholders. This position offers the opportunity to shape the team's roadmap and contribute to EquipmentShare's continuous improvement journey.

Requirements

• Experience working with leadership teams, and influencing decision-makers through program/project charters and project status reports
• Experience building automated workflows (ideally via Alteryx, or similar)
• Lean/Six Sigma Certification or Systems Engineering training
• Project Management Certification
• Demonstrated analytical skills; a quantitative background with ability to synthesize and interpret large volumes of data, and clearly communicate findings
• Passion for technology, curiosity to dive deep into technical products, and commitment to learning and expanding technical knowledge
• A strong leader focused on proactively removing bottlenecks, using high judgment to prioritize initiatives, and eager to develop others
• A structured problem solver, preferably with a strong knowledge of Lean and Project Management frameworks
• Customer-obsessed in their approach to measure, analyze, and improve problem statements and lead teams to develop scalable solutions
• A clear communicator who interacts with stakeholders across levels and functions to gather input and feedback Comfortable handling ambiguous and complex worldwide processes, problems, and escalations
• Program/project management experience in a cross-functional environment that moves quickly
• Experience delivering quantifiable process improvement results within major programs that reduce waste, improve quality, and/or increase output
• Familiarity/experience with Lean methodologies
• Track record of building and training teams, successfully influencing stakeholders without formal authority, leading cross-functional teams across geographies and business units
• Proven ability to identify, analyze, and solve ambiguous problems independently with attention to detail
• Experience in process design, including the creation of visual workflow products (specifically, Lucid, Visio or similar process maps)
• A Bachelor's degree is required, and/or equivalent experience in Process Improvement, Program Management, Engineering, Statistics, Human Resources, or Business Administration
• At least 3 years of Program/Project Management experience in a cross functional environment that moves quickly
• Must be able to sit for prolonged periods at a desk and work on a computer

Responsibilities

• Champion Continuous Improvement Initiatives: Promote the team's Lean process design and continuous improvement methodology
• Delivering Results: Help teams develop solutions that streamline workflows and accelerate quality process outputs. Directly contribute to team goal attainment by leading projects that improve the employee experience, eliminate sources of unwanted variation, save manual effort and reduce processing time, and avoid unnecessary costs
• Project Management: Drive program deliverables and lead individual process improvement projects, coordinating resources and managing inter-dependencies to ensure completion, while exhibiting high attention to detail
• Collaboration: Work with teams to develop project charters and roadmaps, earning trust and forging solutions with business owners, technology teams, and other HR partners
• Customer Obsession: Exhibit an unbending predisposition that vigorously advocates for the internal customer (our employees)
• Communication: Own communications to project members and stakeholders on progress, issues, and risks including regular status updates; occasional white paper authorship and analysis
• Measurement: Develop measures to define progress and ultimate success; establish ongoing reporting requirements and key performance indicators for planning and ultimately realizing intended ROIs

Preferred Qualifications

Strong knowledge of Lean and Project Management frameworks

Benefits

Potential for occasional travel (estimated 5-10%) to collaborate with team members, attend conferences, visit field operations, etc