Provider Success Manager

Summary

Join the growing Provider Success Team at Rula as a Provider Success Manager to lead, coach, and mentor a team of Provider Success Associates through onboarding and beyond. This role plays a significant part in implementing new team initiatives and partnering with cross-functional stakeholders to develop resources and processes for sustainable growth.

Requirements

• 3+ years of experience in leading a metrics-driven Customer Success or Account Management team
• 5+ years of overall Account Management or Customer Success experience, preferably in scaled/digital customer success
• Experience driving team-wide performance metrics
• Ability to perform mid-level data analysis to identify trends and opportunities
• Experience using a CSP (Customer Success Platform)
• CRM (preferably Salesforce) familiarity
• Experience implementing scaled customer success programs
• Experience in the healthcare industry, or other highly regulated industry

Responsibilities

• Lead, coach, and mentor a team of Provider Success Associates
• Strategically guide providers through onboarding experience and beyond
• Implement new team initiatives
• Partner closely with cross-functional stakeholders to develop new resources, playbooks, and processes

Preferred Qualifications

Experience leading a revenue-generating team in a high-growth start-up environment

Benefits

• 100% remote work environment
• Full-time employees receive attractive pay and benefits
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
• Discounted programs: Fetch, SmartSpend, Ladder, SoFi