PSC Manager

Summary

Join Natera as a Phlebotomist in Loveland, CO, where you will be responsible for collecting blood specimens, maintaining specimen integrity, and overseeing the phlebotomy program at the designated patient service center. You will verify test requisitions, maintain quality results, and ensure a safe work environment. The role also involves managing phlebotomy equipment, training staff, and managing scheduling. This position requires a minimum of 5 years of phlebotomy experience and a high school diploma or equivalent. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing for employees and their immediate families.

Requirements

• Minimum of 5 years of phlebotomy experience
• 5+ years high-level customer care experience
• High School Diploma (or equivalent) required
• Ability to serve and protect Natera by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards
• General understanding of mobile phlebotomy and general phlebotomy services
• Excellent communication skills
• Ability to work with cross-functional teams
• Ability to learn and embrace online tools for effective program management

Responsibilities

• Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership
• Verifies patient by reading patient identification
• Obtains blood specimens by performing venipunctures and finger sticks
• Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures
• Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system
• Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis
• Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations
• Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Report any SPI or CAPA or NCR issues to internal Natera product management leadership team
• Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center, may require heavy lifting of up to 50 pounds of supplies
• May require reimbursable travel for stocking of supplies
• May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases
• Assists with managing Patient Service Center vendors
• Assists with phlebotomy program management: Monitor distribution and claiming of blood draws Monitor customer feedback Manage small escalations as needed
• Manage scheduling issues
• Ensure continued and open communication regarding ongoing draw statuses
• General phlebotomy knowledge for PSC’s location (per state regulations)
• Must maintain a current status on Natera’s training requirements

Preferred Qualifications

• Managing/supervising phlebotomy operations and teams experience preferred
• BS/BA degree (preferred)
• Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
• Previous financial and budgetary experience preferred
• Bilingual language skills preferred

Benefits

• Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more
• We also offer a generous employee referral program!