Study Group is hiring a
Quality Assurance and Enhancement Officer

Summary

The Quality Assurance and Enhancement Officer is a key member of Study Group's QAE Office responsible for overseeing academic quality and standards across the network globally. The role involves collating, uploading, and curating programme information/data, identifying issues with programme information/data, implementing initiatives from academic governance bodies, coordinating annual audits, preparing reports, and improving data storage mechanisms.

Requirements

• An undergraduate degree or equivalent professional experience
• Demonstrable commitment to continuous professional development
• Experience in quality assurance or regulatory compliance
• Experience in data management and curation
• An understanding of data governance and decision-making processes

Responsibilities

• Oversee the collation, uploading and curation of the Study Group’s master data regarding approved programmes
• Submitting reports to appropriate academic governance bodies on changes to programme information
• Working with colleagues in the QAE office to identify key changes to programmes that could require enhanced quality assurance activity
• Identifying and addressing issues with programme information / data in good time to ensure effective information is available to colleagues across Study Group
• Implanting initiatives from academic governance bodies regarding programme information and data as and when these arise
• Coordinate and implement the annual programme information audit that complements the annual monitoring activity undertaken by the QAE office
• Prepare reports, draft papers and present papers at academic governance committees, as appropriate
• Play a role in the continuous improvement of the data storage, gathering and curation mechanisms of the Study Group to ensure that they remain fit for purpose
• Work with colleagues within the QAE Office to share best practices around the Study Group network of centres
• Identify how Study Group Centres are effectively embedding procedures to ensure that programme information is kept up-to-date and accurate
• Help colleagues in the network identify risks regarding poor quality provision or a drop in academic standards so that improvements can be made
• Work effectively with all parties concerned to ensure the smooth running of approval and monitoring processes for centres
• When required, work with all parties concerned to ensure the successful delivery of QAE Office projects
• Be a resource for Study Group Centres in all aspects of programme data management and to aid them in implementing quality assurance and enhancement policies and processes
• Work to gather evidence that appropriate policies and controls are in place across the network of provisions, that they are being been applied consistently and comply with Study Group requirements
• Where required, play a role in the operational aspects of the Study Group Centre’s quality assurance processes and/or the local academic governance mechanisms to ensure that they are being delivered effectively
• Where needed provide additional help and/or cover for colleagues at Study Group Centres
• First point of contact and referral for operational issues from colleagues around the network regarding programme information and changes to that information
• Be able to maintain data and statistics as appropriate and provide reports to the Academic Registrar to demonstrate any indication of trends and performance as appropriate or requested
• Play a role in the design and delivery of specific parts of the QAE Office’s strategic plan

Preferred Qualifications

• Experience of working in the Further or Higher Education sectors (desirable)
• Experience working within a regulated organisation and meeting the expectations of external stakeholders (desirable)
• Experience of working with Salesforce (desirable)

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave