Dandy is hiring a
Quality Program Manager, Remote - Worldwide

Summary

The Quality Program Manager will ensure Dandy's CAD/CAM designs meet high quality standards and implement continuous improvement practices. They will develop SOPs, drive standards towards positive doctor outcomes, lead CAPA initiatives, manage a team of technical experts, and work with software engineering teams to build tooling that supports product quality.

Requirements

• Track record of success in building new operational processes and an ability to work through ambiguity
• Bachelor’s Degree in Mechanical, Industrial, or Biomedical Engineering
• 5+ years of quality engineering or quality assurance experience with cosmetic/aesthetic components
• Lean Six Sigma, Kaizen and CAPA experience or certifications
• Experience in implementing SOPs and other quality documents
• Strong written and verbal communication skills
• Ability to problem solve independently
• Ability to meet deadlines while ensuring superior quality standards for every case
• Flexible, able to adapt in a changing environment
• Positive attitude and consistently strong work ethic
• Comfortable with learning new dental terminology
• Ability to effectively manage time and handle multiple task assignments
• Skilled in quality data management, analysis, and reporting including Tableau/Looker/Power BI

Responsibilities

• Implement standard industry practices for continuous improvement (e.g., Gemba Walks, 5 Whys, DMAIC, etc.)
• Develop and maintain Dandy SOPs for design and quality assurance
• Develop, prototype, validate, and implement new design standards, methods, and processes
• Continually drive standards and SOPs towards objective measures that lead to positive doctor outcomes
• Lead CAPA initiatives with external partners to determine root cause and ensure necessary actions to correct are implemented
• Own complaint/refabrication data, metrics and drive improvements
• Work with software engineering teams to build tooling that supports product quality
• Partner cross functionally with manufacturing to ensure an excellent product outcome for our customers
• Manage a small but mighty team of technical experts

Preferred Qualifications

• Outstanding professional references to share
• CQE or CQA certification is a plus
• Part of a startup acquisition or IPO

Benefits

• Healthcare, dental, parental planning, mental health benefits
• A 401(k) plan
• Paid time off
• Equal-opportunity employer, committed to building a diverse and inclusive culture