Senior Manager, Program Management

Summary

The job is for a Senior Manager of Program Management in the advertising/media industry. The role involves leading end-to-end product go-to-market processes, managing cross-functional execution of product roadmap and project plans, improving client adoption and retention, and ensuring successful delivery of the product roadmap and solution priorities.

Requirements

• 7-10 years working with product management and commercial teams in SaaS advertising/media, data analytics, or information services industries
• 5-10 years leading the end-to-end program management of high-visibility product launches, client migration, and commercialization projects working across product and commercial leadership and teams

Responsibilities

• Partner with product and commercial leadership to build and manage cross-functional execution of product roadmap, commercialization, and platform migration project plans
• Lead the end-to-end program management of complex SaaS project plans across all participating product, marketing, and account management stakeholders to improve client adoption and retention
• Manage cadence and quality of client communications and customer experience across product launch and platform migration initiatives in close collaboration with product, marketing, and account management stakeholders
• Lead measurement and optimization strategy of product launch and platform migration projects by capturing client feedback and insights at key points in the product launch and platform migration lifecycles
• Mobilize account management teams to ensure successful client transition to new product UI and capabilities to maximize client usage and mitigate adoption challenges
• Collaborate with commercial training and enablement team to educate all client facing teams on the packaging, positioning, and capabilities of the new unified product UI

Preferred Qualifications

• Front-line customer success or account management experience preferred
• Advanced project management certification preferred

Benefits

• Medical, Dental & Vision Insurance
• 401k with Company Match
• Paid Vacation, Sick Time, and Holidays
• Transit Discounts
• Summer Fridays
• Base salary is up to 160,000 based on experience, plus bonus