Receptionist

Summary

Join our client, a US-based fencing company, as a Receptionist to manage inbound client calls and perform key back-end tasks. Handle all inbound inquiries, qualify leads, schedule estimates, and create client records. Prepare and send quotes, escalate complex jobs, and convert approved quotes to jobs in the CRM. Schedule subcontractors, submit permits, coordinate material orders, and manage post-job tasks like invoicing and customer reviews. The role also includes occasional social media and review site posting. The position offers a monthly salary of $1,000-$1,500, 10 days of PTO plus US holidays, and opportunities for career growth. Working hours are 8:30 am - 4:30 pm EST, Monday-Friday.

Requirements

• English proficiency
• High integrity
• Expertise in customer service
• Willingness to learn
• Proficiency with Google Workspace products (gmail, sheets, etc.); Openphone

Responsibilities

• Lead Intake & Qualification: Handle all inbound inquiries, qualify leads, and schedule estimates; create client records and requests in CRM (Jobber); send confirmations
• Quote Management: Prepare and send quotes via CRM; escalate complex jobs to Sales Rep
• Job Setup: Convert approved quotes to jobs in CRM; create Google Drive folders and documents; upload resources for subcontractors
• Project Coordination: Schedule subcontractors, submit permits and 811 tickets, and coordinate material orders across vendors
• Post-Job Tasks: Mark jobs as complete, issue final invoices, and ensure customer reviews are requested; assist with occasional social media and review site posting

Benefits

• $1,000- $1,500 USD/mo
• 10 days PTO and US Holidays
• Time 8:30am - 4:30pm EST M-F
• Opportunity for career growth