Remote Account Development Manager

Summary

Join the incredible Wrike Account Development Team as an energetic and passionate Account Development Manager to help teams across the world be more successful with our product. You will establish relationships and engage with clients to find new opportunities to expand the Wrike product, onboard customers, help them be more productive with Wrike, and answer their questions.

Requirements

• Willingness to work the evening shift (Prepare to work evening shift (15:30-00:00)
• 1+ years of work experience in a customer ­facing role (Customer Success, Account Management, Customer Support,  etc)
• The ability to speak fluent English
• Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
• A keen business sense to discover and understand customer business objectives and pain points
• A passion about teaching/instilling knowledge in others
• A willingness to dive into technical details of a product to understand it thoroughly
• Readiness to cover the sales side of the customer interaction (delivering sales demos, negotiating price, managing the pipeline, processing and closing the deals)
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, a high degree of patience
• Excellent organization, note-taking, and time management skills

Responsibilities

• Actively Prospect into existing accounts via Outbound calls
• Manage assigned accounts, inbound requests, trials, leads
• Manage the full sales-cycle, including contract generation and other deliverables for closing
• Learn proven SaaS sales process and methodology from decorated Sales Leaders
• Work with your territory team and leaders to strategize big deals
• Leverage Salesforce.com to execute your lead processing and opportunity management
• Prioritize opportunities and apply appropriate resources
• Proactively reach out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
• Maximize customer lifetime by helping them unlock the most product value

Preferred Qualifications

• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable
• Being a strong team player
• Possessing a self starter attitude with strong ownership skills, willing to go above and beyond the job description
• Being creative and innovative

Benefits

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)