Account Executive - Install Base

Summary

Join BuildOps as an Install Base Account Executive and play a critical role in maintaining and growing relationships with existing clients. Your main responsibility will be to identify opportunities for upselling and cross-selling, negotiate renewals and upsells, and ensure customer satisfaction. You will need excellent communication skills, account management expertise, and a keen understanding of our products. Ideally, you will help grow revenue and build out the install base function as a potential future leader. BuildOps offers a competitive salary, commission, stock options, and a comprehensive benefits package. This is a fully remote position with flexible PTO.

Requirements

• 2 + years of relevant sales experience including SDR/BDR type roles for B2B Saas companies
• 1+ years experience working as an Account Executive for a B2B Saas company
• Track record of overachieving revenue targets of $750k - $1 million + and successfully navigating and closing mid-market and corporate deals
• Previous SaaS and enterprise software experience
• Excellent verbal and written communication skills
• Sales and Negotiation: Demonstrated ability to identify upsell and cross-sell opportunities and close deals effectively
• Relationship Building: Excellent communication and interpersonal skills to build strong, trust-based relationships with customers
• Organizational Skills: Able to manage multiple accounts and prioritize many tasks efficiently

Responsibilities

• Upselling and Cross-selling: Identify opportunities for expanding product adoption within existing accounts. Present new features, upgrades, and complementary products to drive revenue growth
• Renewals and Retention: Work closely with customers to ensure timely contract renewals. Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service
• Account Management: Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. Serve as the main point of contact for customer inquiries, issues, and escalations
• Customer Success: Understand clients' needs and usage of Build Ops software. Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives
• Product Expertise: Develop a deep understanding of Build Ops' products and their applications. Stay up-to-date with product developments and industry trends
• Collaboration: Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues
• Sales Reporting: Maintain accurate and up-to-date records of customer interactions, opportunities, and sales activities using CRM tools

Preferred Qualifications

• Construction Industry Experience is a +
• A self-starter who thrives in a fast-paced, high-growth startup environment
• Passionate about providing exceptional customer experiences
• Creative, resourceful, detail-oriented, and well-organized
• Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment)
• Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close
• A team player with high integrity and grit

Benefits

• Competitive salary, commission and stock options
• A comprehensive benefits package
• This role is fully remote position
• Flexible PTO
• Company events like BBQs and team-building activities, both in-person and virtual
• Talented and motivated team members who care deeply about one another (seriously, everyone is rooting for your success!)
• The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers