Remote Account Manager

Summary

Join our fast-growing tech startup and grow customer relationships by communicating with customers, delivering key insights, and managing renewals, retention, and growth quota.

Requirements

• Understand our customers' challenges and resonate with restaurant operator's needs
• Have a consultative and customer-centric mindset
• Cultivate and grow high-level relationships with existing customers
• Are focused on retention and growth of the customer
• Are self-motivated, organized, and determined to overcome roadblocks
• Have a successful track record of selling/operating in the restaurant or technology industry
• Consistently go beyond the call of duty, and demonstrate the ability to think strategically and challenge the status quo
• Thrive in an entrepreneurial environment that absorbs rapid change and disruption
• Are able to successfully manage projects, including new customer onboarding
• Are comfortable collecting and manipulating data to help our customers make better operational decisions
• Have worked in and/or are comfortable in a remote working environment

Responsibilities

• Communicate directly with our customers
• Deliver key insights to support customer growth and scalability
• Manage renewals, retention, and a growth quota

Benefits

• $90,000+ base salary with uncapped variable compensation
• Health, dental, vision, disability, and life insurance plans (most covered at 100%)
• Flex spending account for family and childcare
• 401(k) plan with a 3% matching
• Unlimited PTO with generous bereavement and sick policies
• Check Please' dining benefit: the company pays for you to eat at our customers’ restaurants once a quarter (up to $400 per year!)
• Mental Health reimbursement fund (up to $100 per year per person)
• Paid family leave for those starting a family, regardless of gender
• Equity in the company for every full-time role