Remote Account Manager

Summary

Join our team as an Enterprise Account Manager in Europe to expand relationships with existing enterprise customers and onboard new ones.

Requirements

• Excellent written & spoken communication skills
• Skills in creating educational content and conducting webinars or workshops for customers
• A creative problem solver who can take initiative and make decisions
• Knowledge and hands-on experience with SEO and digital marketing trends
• 3 - 5 years of customer success, sales, or account management
• Experience at a marketing SaaS company or SEO/digital marketing agency

Responsibilities

• Build deep relationships with our enterprise customers to retain, grow and develop product evangelists
• Create and implement strategic account plans that align with customer objectives and drive increased engagement and product utilization
• Consult organizations on SEO best practices to help them reach measurable results
• Devise and conduct onboarding training
• Lead upsell and account renewal discussions
• Monitor customer health and identify any potential risks
• Act as a customer advocate to ensure feedback is heard and acted upon
• Contribute to ideas that will improve department performance

Benefits

• A competitive compensation package
• Flexible work hours and lots of autonomy
• Plenty of potential to experiment, grow and build your authority in the space
• Annual team retreat